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After leading software engineering projects for 12 years, 'Nancy' took a break from professional work to raise a family and take care of a parent with a terminal illness. Years [...]

At Ciena, we use a hybrid approach to human resources development (HRD) and learning. This model is closely tied to our business strategies, addresses the individual characteristics of varying work [...]

A study was conducted to show how managerial routines can be used to transform capabilities into competitive advantages within professional service firms (PSFs). Findings indicate that PSFs' innovations are routine and are mainly reactive. The conflict between external demands and internal utilization of capabilities within companies is also explained.

The study demonstrates how infrastructural, organizational and environmental factors determine e-business adoption as well as the impact of information and communication technologies (ICT). Survey data from the Austrian destination management organization data is used to explain how e-business applications can have a positive impact on the performance of tourism organizations.

A study was conducted to show that international professional services firms (PSFs) also need relatively flat, dynamic organizations composed of many units that are each highly market oriented. It is believed that international PSFs present a unique challenge for governments, as they directly and indirectly affect government policies and the agencies that enforce these policies.

A case study on consequences of implication of service-for-equity by professional service organizations is presented. Suggestions for successful application of equity-for-service arrangements are also discussed.

The role of human resources of professional services, to identify talented business partners, is examined.

Byline: Calum Fuller Under pressure to take a greater lead in tackling tax abuse, institutes require a more specific definition of 'public interest' ACCOUNTING and professional services institutes require a [...]

Six steps for smoother transition from practicing professional to practical manager are presented.

EY (CIS) is part of the EY global professional services firm and services the Commonwealth of Independent States, all formerly part of the Soviet Union. Attracting top talent is a [...]

CLA is a professional services organization that provides wealth advisory, outsourcing, audit, tax, and consulting services to help clients succeed professionally and personally. It recognizes that every individual's professional development [...]

The article discusses the various aspects of client sophistication, while also explaining its impact on the relationships existing between the business-to-business credence service markets. Various areas, including the service evaluation criteria and the interdependency and power are shown to be highly affected by the level of client sophistication in the firms.

A longitudinal study investigates accountants' attitudes toward advertising and any changes therein, using data collected in 1993 and 2004. Analysis reveals that positive shifts have occurred in accountants' attitudes toward advertising of accounting services between 1993 and 2004, with changes too in the marketing tools used.

A systematic consumer sampling methodology is used to study the relationship between service providers' communication style and customer satisfaction in professional services setting and the moderating role of criticality and service nature in the relationship. Findings suggest that service providers' communication style impacts customer satisfaction, but the relationship is significantly moderated by service criticality and service nature.

A survey methodology is used to investigate the antecedents and outcomes of interpersonal rapport in professional services, with the antecedents examined being familiarity, mutual self-disclosure, extras and common grounding, and the outcomes examined being trust, satisfaction, and word-of-mouth communication. Findings suggest that the four antecedents are positively associated with rapport, and also with customer satisfaction and word-of-mouth communication outcomes but not with trust.

A case study approach is adopted to explain the various inhibitors of customer-related knowledge transfer that are associated with the b-to-b professional service organizations. Service offering creation and general relationship coordination are shown to be highly affected by the problems faced during collective knowledge utilization.

A study empirically investigates the nature of contemporary marketing practices in a professional services business setting. Results indicate that professional services businesses chiefly employ interaction marketing practices to provide better performance in the increasingly complex and competitive market.

[ILLUSTRATION OMITTED] PROFESSIONAL SERVICES MAY be defined as 'infrequent, technical, or unique functions usually performed by independent contractors or consultants whose main occupation is the rendering of such services.' (1) [...]

The existence of professionals in this dynamic and competitive world is based on their competent skills to build quality client relationships, resulting in a greater chance of recurring work. The shift from expert client relationships to ally is a crucial step in the professional services marketing journey where the single important skill in making the shift is to move the focus from self-orientation to client-and observer-orientations

There are hundreds of firms offering all types of courses and activities designed to help any business to develop its staff. The main aim of the training is to build good teams and help to create or restore trust between co-workers.

The rules of romance apply equally to building the client relationships in the business. Marketing professional services is not just about getting the firm's brand known but also about what and how it is delivered.

The professional service fraternity is in need of a major makeover; too many business owners are getting ripped off. Top of this list, I believe, are accountants, IT services and, [...]

You can't avoid frustrations and disappointments at the office, but you can prevent them from taking a toll on your career by monitoring and limiting your tendency to engage in [...]

As a founding member of the Security Industry Alarm Coalition's (SIAC) Marketing and PR Committee, the Security Industry Association (SIA), Alexandria, Va., has been tasked to recruit seasoned professional marketers [...]