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The article looks at the challenges faced by libraries in managing and organizing their electronic book (ebook) collections. It is noted that a digital collection that is too large or poorly arranged can make it difficult for users to search for content. Topics include using the same criteria for weeding of ebooks as physical books, ebook format changes, and digital collection management tools such as OverDrive WIN (Want It Now), Top Circulation by Subject from B&T Axis 360. INSET: A Hard Look at Database Subscriptions.

Presents a case study analyzing the actions that the Alexandra branch of Shelton Public Library regarding the drunks, addicts and homeless people that harass patrons and occupy most of the seats. Now is not the time to debate about philosophy. It is the time for action. From the looks of things in the library, the director has ignored a serious image, morale, and social problem until media attention has forced it out of his hands and into the hands of the local politicians. It is hard to believe that Shelton has had no problem patrons before this. There is no policy established to help it deal with this situation. To top things off, the mayor has barged in unannounced to the branch managers' meeting. He is smarter than the director, and wants to know ahead of time what the director is going to say to the council. At this point, there is not much that the director can say. The plight of the Shelton homeless must surely sound familiar. All that is needed is that the Shelton librarians be given enough time to work this problem through, matched by a willingness on the part of the community to chip in for the greater good. Homelessness, mental instability, and other attenuating ills have been and always will be a community problem. The librarians must reach out and communicate their frustration, and demand that they be heard.

The article offers step-by-step instructions for first-click testing aimed at evaluating usability and user experience (UX) in libraries.

The article focuses on the role of data in the library-wide user experience (UX) improvement project at North Carolina's Chapel Hill Public Library (CHPL). Topics discussed include the methods used by CHPL staff to gather data, information on service blueprinting as a data-related tool, and the use of data for a library's major decision making.

The article presents a response to a case study that involves the way in which librarians should react to intoxicated patrons. The author feels that the intoxicated patron should be confronted in regards to their behavior. The author also suggests that incident reports should be used by librarians in order to document the way in which the intoxicated patrons are acting.

This article discusses the importance of a well-designed web site for libraries. The author presents ten key issues to ensure the success of the web site. Some of these are segmentation, visual cues and search boxes. Having an area where the community can present feedback to the library is also recommended.

The article shares tips on how librarians can help enhance user experience (UX) in the library. Some of these tips include performing a library UX assessment to determine areas that need improvement, hiring of the right people and the training of the library staff, and setting goals to improve library UX.

Presents an analysis of a scenario in which a library manager must determine whether or not to violate the privacy of library users. Importance of maintaining this privacy; Necessity of clear library policies related to these types of situations.

The author discusses how librarians can nurture their curiosity and maintain their creativity in order to develop their careers. He suggests that librarians should be curious about how people create, use and access information. Librarians are also advised to use some innovative approaches in offering library services and meeting user needs.

This article presents tips on improving a library's user experience. Topics discussed include the benefits of a friendlier, more cohesive signage system, the importance of an empowered staff who will help people accomplish tasks in a faster, more convenient way, and the possibility of librarywide alignment.

Focuses on the relationship between library management, staff, and the public in the U.S. Decline of quality of service offered by public libraries; Proper library decorum; Policies for abusive library users.

Presents a story depicting the growing problem of U.S. public libraries concerning elder patrons who spend their entire day in the library chatting with staff and other patrons. Profile of elderly library patrons; Reaction of library employees to patrons who linger in the library; Ways of dealing with said patrons.

The author discusses how public library patrons sometimes have strong opinions about the way their libraries should be run. Topics include why library personnel often view this as interference by the public, why it is actually a positive sign of serious support for the library which can be used as leverage in budget proposals, and the example of the New York Public Library (NYPL) renovation plan reversal.

Several letters to the editor are presented in response to articles in previous issues including "Protect Thy Patrons" by Rebecca Miller, "The Library as Catalyst for Civic Engagement" by Bill Ptacek, and "Delivering the Library" by Bob Warburton.

The author offers opinions on library administration, stating that too many libraries refuse to create priorities in their collection development and services, thus limiting their value to library users.

The author offers opinions on library administration from the point of view of a library user. It is stated that libraries should attempt to reduce clutter and confusion in their services including their Websites, collections and periodical displays. Clutter is said to be a serious problem requiring cooperation of all library employees.

The author offers opinions on the administration of library reference services. It is argued that reference librarians often ignore basic principles of customer service when dealing with library users, as is said to be exemplified by the large desks separating librarians from users in most libraries. The use of mobile computing is suggested as a means by which reference librarians can serve library users throughout a library.

The article provides tips on designing signs for displaying information and policy in library buildings that benefit patrons' library experience. The author recommends using as few words as possible to deliver messages and using left-justified sans-serif fonts for ease of reading. The author advises against putting up instructional or prescriptive signs unless absolutely necessary as the aim should be to make library services intuitive.

The article discusses the author's opinions about libraries that let patrons decide on which materials should be purchased for the library.

In this article the author discusses the inaccessibility of heads of libraries and library departments to the public. The author is of the opinion that library leaders are too busy to attend to public relations. He argues that libraries must build direct connections to all library staff for library users and that communication makes a good library.

The article discusses the author's opinions regarding services that libraries should offer to their patrons. The author's reaction to the article "Reasons for Optimism," that appeared in the May 15, 2009 issue of the magazine "Library Journal" are presented. Steps that the author feels that librarians can take to improve services that are offered to customers are mentioned, such as to have a positive attitude.

The article discusses a case study in which concerns that a librarian has in regards to a drunk patron. The manner in which the intoxicated patron mentioned in the study was acting is discussed. Concerns that have been raised regarding the manner in which the actions by the drunk patron may have on other library patrons are mentioned.

The article presents a response to a case study that involves the way in which librarians should react to intoxicated patrons. The author suggests that the library director should view the actions of the drunk patron before making a decision on how the situation should be handled. Actions that the author feels that library staff should take in regards to intoxicated patrons are discussed.

Presents an analysis of a scenario in which a library manager must determine whether or not to violate the privacy of library users. Legal issues related to this matter; Details of the confidentiality policy of the American Library Association.

Presents a scenario in library management in which a library director must determine whether or not to violate the privacy of library users.

This section offers ideas for librarians on library management. Pencils are usually provided for library patrons, but more often than not, patrons forgot to return them. One way of reminding patrons to return the pencil is to put a box at the check out counter with a sign saying "Please return borrowed pencils here." This simple idea was instituted with much success at the Long Beach Public Library in California. A librarian at Xavier High School Students' Library in New York has also suggested that libraries should also provide full services for its students. The services should also include first-aid assistance for emergency purposes. The application of a computerized list of vertical file subject heading has proven to be very useful in Montay College Library in Chicago, Illinois. The use of the computerized system provides an efficient way for patrons to search for a subject heading. With the use of automated systems, an online telephone gazetteer was established at the Greater Victoria Public Library in British Columbia, to help library patrons to locate books resources nearby.

Reports on the failure of U.S. libraries to properly address the problem of abusive patrons. Characteristics of an abusive library user; Impact of abusive users on a library's image; Need to develop policies to address the growing problem.

The article presents reflections on the management legacy of the late technological designer Steve Jobs. Comments are given mourning the loss of the American inventor in 2011. Several elements of Jobs' leadership style and business strategies are then identified and applied for library science, including focus on user experience and attention to detail.