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Discusses the Association of Research Libraries' (ARL) E-Metrics project to measure the resources, uses and expenditures for supporting networked services in a research library setting in the United States. Knowledge inventory of ARL libraries; Organization of an ARL working group on database vendor statistics.

Discusses the Association of Research Libraries' pilot project on client assessment of library service quality using a modified version of the ServQUAL instrument called LibQUAL+. Participating academic libraries; Preparation of a customized front-end Web page for the general survey; Addition of two dimensions to the original ServQUAL instrument.

Discusses the Association of Research Libraries' pursuit of novel ways to measure the performance of research and academic libraries in the United States and their contributions to teaching, research, scholarship and community service. Balance between maintaining the useful approaches of the past and exploring responses to the challenges of the present and the future.

Discusses LibQUAL+, a performance assessment tool for research and academic libraries in the United States. Origins in the SERVQUAL instrument; Affect of service; Reliability; Library as place; Provision of physical collections; Access to information; User perception of library quality at multiple levels.

Presents results of Texas A&M University's experience administering SERVQUAL as a performance assessment tool for research and academic libraries in the United States. Measurement of the difference between customers' minimum expectations and their perceptions of those services as delivered; Five customer-valued dimensions of service.

Discusses performance measurement initiatives in higher-education academic libraries and research libraries in the United States. Library Performance Indicators of the International Organization for Standards; User satisfaction; Public services; Technical services; Consistency in data collection; Ease versus utility in gathering data; Values and meaning.

Discusses developments related to the Association of Research Libraries' (ARL) E-Metrics project to measure the resources, uses and expenditures for supporting networked services in a research library setting in the United States. Digital Library Federation; EQUINOX project of the European Commission; Review of guidelines for measuring usage of Web resources.

Previews articles on the performance measurement of research libraries in the United States, published in the `Journal of Library Administration.' Context for the increased interest in performance measures within the higher education community; Need to balance continuing and emerging realities in the assessment of libraries; Individual institution efforts to assess networked information services.

Discusses the progress of the Association of Research Libraries in its continuing search for novel ways to measure the performance of research and academic libraries in the United States and their contributions to teaching, research, scholarship and community service. Investigation into outcomes activities at the university level that could be used as basis to determine measures for library contributions.