Search

Using machine learning, we examined customers' opinions about the metaverse in the hospitality industry (encompassing hotels, restaurant, gaming, virtual events, tours and travel). A total of 8,855 tweets were collected from Twitter (now called X), and machine learning algorithms such as sentiment analysis and topic modeling were performed using Python libraries to capture the important topics related to metaverse applications. Nearly two thirds of the collected tweets (60.9%) contained a mostly positive general sentiment toward the use of the metaverse. Six important topics emerged from the topic modeling: gaming, virtual events, virtual sightseeing, travel, business and blockchain. Despite numerous studies on the proper integration of the metaverse, VR and AR, to the best of our knowledge, this is one of the first studies conducted to determine the customer experience of the metaverse in the hospitality industry using social media data. [ABSTRACT FROM AUTHOR]

Understanding emerging trends in the hospitality industry is essential to provide exceptional guest experiences, as guest preferences and needs are constantly evolving. However, the impact of the COVID-19 pandemic on these trends and how experts perceive and observe them in the post-pandemic era remain relatively underexplored. This study employed a webinar analysis to examine expert insights on post-COVID-19 trends in the hospitality industry. Findings show that the pandemic has reshaped guest decision-making, with conscious business travel becoming a prominent consideration. Guests now prioritise informed choices and seek high-touch experiences. To remain relevant, hospitality operators must comprehend the evolving landscape and adapt to these changes. Through a new approach of webinar analysis, four publicly available webinars featuring industry experts were screened and analysed. This research contributes to the industry by identifying emerging trends and their implications for customer satisfaction. By understanding these trends, hospitality operators can enhance their services and foster resilient customer-focused strategies to withstand future crises. [ABSTRACT FROM AUTHOR]

Purpose: This qualitative study aims to investigate the critical success factors (CSFs) driving the adoption of virtual reality (VR) in the hospitality industry, shedding light on key determinants for successful implementation. Design/methodology/approach: Drawing on a diverse set of interviews conducted in Italy, Pakistan, the USA and Turkey, this study uses thematic analysis facilitated by NVivo 12 to comprehensively explore and identify the CSFs influencing VR adoption within the global hospitality industry. Findings: This study identifies distinct CSFs at various phases of VR adoption in the hospitality industry. Preimplementation emphasizes budget planning and stakeholder engagement, implementation highlights safety training and feedback mechanisms and postimplementation underscores the importance of innovation, feedback utilization and maintenance for sustained success. These findings offer a strategic roadmap for VR integration in hospitality. Practical implications: The study informs hospitality industry stakeholders of crucial success factors for VR adoption, thereby guiding strategic decision-making. Sustained VR integration success is ensured by emphasizing budget planning, stakeholder engagement, safety training, feedback mechanisms and postimplementation innovation. Originality/value: To the best of the authors' knowledge, this groundbreaking research is the first in-depth investigation into CSFs for the adoption of VR in the hospitality industry. This research advances our understanding of and provides fresh guidance for effective VR integration by revealing novel insights into the key variables at various deployment phases. [ABSTRACT FROM AUTHOR]

The aim of the paper is to describe knowledge about corporate sustainability initiatives in the hotel industry, based on research by other authors. Corporate sustainability has gained more attention in the hospitality industry since the 1990s. In the paper, we analyze articles from online indexed journals published between 2003 and 2022. At the same time, the aim of the paper is to provide hoteliers with the necessary information about corporate sustainability practices within the hotel industry, to offer various options for new, creative sustainability activities, and to take a closer look at corporate sustainability initiatives, which are currently produced in the hotel industry. The results of the analysis show that corporate sustainability is a domain that is currently still developing. [ABSTRACT FROM AUTHOR]

The occurrence of a phenomenon of rapid change in all industries due to the VUCA era and its impact on the demand for workforce work readiness in the hotel industry is the background for this research. This study aims to analyze the work readiness of students at the Hospitality Accounting Management Study Program (Prodi MAH) at the Politeknik Pariwisata Bali based on the influence of curriculum factors, accounting expertise and lecturer competence. This research is quantitative research where data collection is carried out by distributing online questionnaires using Google Forms to all students of the Prodi MAH. Sampling using a census consists of Prodi MAH 8th semester students, as many as 60 people. Furthermore, the data was processed with SEM PLS using smartPLS software version 4.0. The findings indicated that curriculum and accounting expertise positively, significantly and directly impacted work readiness and indirectly affected work readiness through the mediation of lecturer competence. [ABSTRACT FROM AUTHOR]

Tourism demand is critical for the hospitality industry and is influenced by a set of continuously changing factors. The tourism and hospitality industries play a critical role in many regions and countries, supporting the local economy, providing employment, and fostering economic and social development with effects across multiple industries. This study aims to analyse the nature of tourism and hotel demand through a thematic analysis. By conducting a review of the existing literature published over the period of 2018–2023, this research identifies overarching patterns, trends, and themes characterising the current research landscape. Research results reveal significant insights into market trends and strategic industry shifts. It particularly emphasises areas such as customer demand forecasting, technology integration, and sustainability, which are crucial for understanding demand fluctuations. The findings offer insights into the theoretical foundations of tourism and hotel demand and provide practical implications for industry stakeholders aiming to strategise effectively in a dynamic market. [ABSTRACT FROM AUTHOR]

Purpose: Highly committed, motivated and engaged employees assure organizational success and competitiveness. The study aims to examine the association between human resource development (HRD) practices and employee engagement with organizational commitment as a mediating variable. Design/methodology/approach: Data were collected from 760 employees of 13 star-rated hotels comprising 5 (five-star) and 8 (four-star). The data supported the hypothesized relationships. Structural equation modeling was used to evaluate the proposed model and hypotheses. Construct validity and reliability were established through confirmatory factor analysis. Findings: The results indicate that HRD practices and affective commitment are significantly associated. HRD practices and continuance commitment were shown to be non-significantly associated. HRD practices and normative commitment were shown to be non-significantly associated. Employee engagement and organizational commitment are significantly associated. The results further show that organizational commitment mediates the association between HRD practices and employee engagement. Research limitations/implications: The generalizability of the findings will be constrained due to the research's hotel industry focus and cross sectional data. Practical implications: The study's findings will serve as valuable pointers for stakeholders and policymakers of the hotel industry in the adoption, design and implementation of proactive HRD interventions to keep highly engaged and committed employees for organizational competitiveness and sustainability. Originality/value: By evidencing empirically that organizational commitment mediates the nexus between HRD practices and employee engagement, the study extends the literature. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to explore how effectively leading sustainable hotels have integrated Sustainable Development Goals (SDGs) into their reporting. The main aim is to pinpoint areas for improvement concerning SDG reporting which can help the hospitality industry to achieve a transformation in a more SDG-aligned global tourism system. Design/methodology/approach: For this study, a content analysis technique was used to extract the information regarding strategic consistency of SDG reporting. Both qualitative and quantitative approaches were applied to the analysis of this information. This paper seeks to assess the extent to which the materiality analysis, corporate targets and performance indicators defined by the world's top sustainable hotels in their sustainability reports are consistent with those SDGs linked to the business. To that end, the authors have selected the most sustainable hotels according to the SAM Corporate Sustainability Assessment in 2020. Findings: The results of this study show that the most sustainable hotel companies did not take a strategic consistency approach when reporting the SDGs. These findings identify four areas for improvement concerning reporting, which may promote the adoption of a strategic and consistent approach in SDG reporting. Practical implications: This study includes a set of recommendations to provide the market with complete, coherent and comparable information on their contribution to the SDGs and, therefore, foster collective learning to bring about sustainable tourism transformation. Originality/value: This paper represents a contribution to the discussion on the strategic or symbolic implementation of SDGs at a corporate level. In addition, this paper reflects a deeper understanding of how hotel companies could improve their reporting and management system to contribute to SDGs. [ABSTRACT FROM AUTHOR]

Hotel business is one of the main activities of the hospitality industry. Hotel service gives home feeling to the tourists at destination. Hospitality industry will not survive if they don't provide quality services to the tourists. This study explores the relationship between service quality and tourist satisfaction in the hotel sector of Tamil Nadu, India. Recognizing the critical role that service quality plays in the hospitality industry, this research employs the SERVQUAL model to evaluate five key dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data were collected from 300 tourists across a diverse range of hotels in Tamil Nadu through structured questionnaires. The analysis reveals a significant positive correlation between all dimensions of service quality and tourist satisfaction. Notably, responsiveness and empathy emerged as the most influential factors. The findings suggest that enhancing these service quality dimensions can substantially improve tourist satisfaction. This study provides actionable insights for hotel managers and policymakers to develop strategies that elevate service standards, thereby boosting the overall tourist experience in Tamil Nadu. [ABSTRACT FROM AUTHOR]

PURPOSE: Due to the detrimental effects of the recent pandemic on the hotel sector, hotel resilience research and its impact on hotel recovery have received lots of academic attention. However, a sustainable perspective on hotel resilience, as an approach for investigating its impact on long-term hotel growth, has been largely overlooked in the hospitality resilience literature. Therefore, this paper aims to address the research gap by identifying the configuration of factors that constitute sustainable hotel resilience, leading to the growth of selected hotels operating in Poland. METHODOLOGY: Data for analysis were obtained from surveys conducted with 120 managers of one- and two-star hotels. A fuzzy-set qualitative comparative analysis (fsQCA) was chosen to achieve the goal, which belongs to the group of configurational analysis methods. FINDINGS: Due to the asymmetric nature of the method, the analysis reveals configurations of factors leading to high hotel growth and those leading to low growth. In both cases, two such factor configurations were obtained. For high levels of hotel growth, it was found that maintaining a high level of three factors simultaneously, namely employee resilience, CSR activities and leadership resilience or CSR activities, team resilience and leadership resilience, provided sufficient conditions. For low levels of growth, fsQCA indicated sufficient conditions in the form of a low level of CSR activities and leadership resilience or a low level of employee resilience and team resilience. These findings emphasize the role of combining different factors to improve hotel growth. IMPLICATIONS: The research contributes to the literature on resilience in the hospitality industry by developing a new theoretical perspective on the complex nature of combinations of factors that contribute to sustainable hotel resilience, leading to both high and low growth. The research results also provide significant implications for entrepreneurs and managers, indicating the role of different combinations of factors in determining hotel growth. ORIGINALITY AND VALUE: The knowledge regarding sustainable hotel resilience is still insufficient. The study identified the best combinations of factors (both internal and external) that constitute sustainable hotel resilience, which may be vital for hotel growth. [ABSTRACT FROM AUTHOR]

PURPOSE: The study is comparative, comparing sustainable practices and approaches in two hotels to better understand different management approaches. The study's design provides valuable insights into the topic of sustainability practices in the hotel industry, and the results are analyzed and discussed in the context of existing academic knowledge on the issue. METHODOLOGY: The goal of the selection process was to find information-rich cases. After conducting initial online research, two four-star hotels in the same regional capital city in the Czech Republic were intentionally chosen. These hotels are direct competitors and have very similar target customers. To collect data, the authors conducted two separate semi-structured, indepth interviews with the CEOs of both hotels, as well as observations in both establishments and additional interviews with staff. The interview protocol, which is innovative and newly assembled, was added to ensure the case study's reliability and enable future comparisons. A comprehensive criterion table methodically presents the research outcomes. FINDINGS: Besides the list of sustainability practices applied in the hotels under study, the authors described two distinct management approaches. The first approach takes a broad perspective, considering all aspects of sustainability and incorporating it as a fundamental part of the company's vision. In contrast, the second approach focuses narrowly on cost savings and profit generation. The form of business is the critical factor responsible for the difference in managerial approach. Interestingly, the study suggested that hotels belonging to large chains (and stock companies) may be more compelled to adopt sustainability practices and may have more established sustainability programs than independent hotels. IMPLICATIONS: In light of previous literature, the findings of this case study provide valuable theoretical contributions to managerial approaches to sustainability programmes, sustainability reporting, transparency, and more. Additionally, the newly assembled interview protocol is an innovative and important foundation for future research. The study also uncovers significant new barriers to the adoption of sustainability practices. From a managerial perspective, this study offers a comprehensive overview of hotels' sustainability practices and serves as a practical list of potential sustainable practices for hotels to consider. Finally, the conclusion provides suggestions for future research that can further advance sustainable practices in the hotel industry. ORIGINALITY AND VALUE: The study's significance stems from a thorough analysis of prior literature and conducting additional research in a new setting, providing a unique perspective on the topic of hotel sustainability within a specific area. The case study approach allowed for an in-depth examination of the selected cases, with attention to detail. The methodology and public interview protocol offer the potential for comparable studies in other regions to be conducted and compared in the future. [ABSTRACT FROM AUTHOR]

Purpose: The objective of this investigation is to examine the correlation between green transformational leadership (GTL) and organizational green innovation (GI) by employing a mediation model. Drawing upon the social cognitive theory and natural resource-based view, the present study explores the role of green creativity (GC) as a mediating variable in the relationship between GTL and GI in the hotel industry. Design/methodology/approach: The research was conducted in Italian luxury hotels to assess the efficacy of our conceptual framework among workers in the hospitality industry. The study utilized a three-wave 2-week time-lagged design (N = 303). In addition, the study also intends to apply the Partial Least Squares – Structural Equation Modelling (PLS-SEM) and the fuzzy qualitative comparative analysis (fsQCA) to have distinctive discernment into model rapport. Findings: The results of the study indicate the linkage between GTL and GI. Furthermore, the study also found the partial mediation of GC of employees. The results show numerous combinations using fsQCA that can be utilized to increase green performance (GP). Originality/value: The study helps the hotel industry maximize its performance by unravelling irregular relationships. Therefore, it contributes by explaining previously unexplored factors and elucidating causal recipes to build a higher GP base through GTL, GC and GI. The research findings hold significant implications for comprehending the effects of GTL on organizational GI as well as its influence on GP. The limitations of the study are discussed for avenues of future research. [ABSTRACT FROM AUTHOR]

Employees' skepticism towards green activities is a significant threat to green initiatives. However, research on green skepticism has been limited. Following this gap, this study tested the moderating role of green skepticism in the links among Green HRM, OCB environment, and green hotel performance in Pakistan's hospitality industry. Data from 264 hotel employees were collected through purposive sampling. Data were analyzed using SmartPLS 4 with the PLS-SEM technique and PROCESS analysis. Results suggest that Green HRM is positively related to the OCB environment and green hotel performance. OCB environment mediates the relationship between Green HRM and green hotel performance. Interestingly, the impact of green HRM on the OCB environment and green hotel performance is only high when green skepticism is low. Additionally, green Skepticism also moderates the indirect path of Green HRM and Green hotel performance through the OCB environment. This study is among a few studies to examine the role of green skepticism in Green HRM research in the hospitality industry. [ABSTRACT FROM AUTHOR]

Carbon offset programs are effective for the hospitality industry to achieve carbon neutrality. Understanding the acceptance of carbon offset programs among hospitality consumers is a decisive starting point and fulcrum for hotels and other lodging establishments to implement such programs. Drawing on the extended parallel process model (EPPM), this study explores the roles of objective and subjective knowledge and perceived government efficacy in hospitality consumers’ acceptance of carbon offset programs. The findings of a questionnaire survey suggested that subjective and objective knowledge positively affect threat variables (perceived severity and perceived susceptibility) and efficacy variables (self-efficacy and response efficacy). Both threat and efficacy variables and perceived government efficacy exert positive and significant impacts on the acceptance of carbon offset programs. Moreover, perceived government efficacy positively moderates the relationships between efficacy variables and the acceptance of carbon offset programs but negatively moderates the relationships between threat variables and the acceptance of carbon offset programs. The findings provide practical implications for hospitality managers and policymakers to facilitate carbon offset programs and achieve carbon neutrality goals. [ABSTRACT FROM AUTHOR]

The hospitality industry is changing rapidly, prompting hotels to find new ways to attract and retain customers. This study evaluates marketing 4.0's impact on Egyptian hotel customer behavior—the study tests marketing 4.0's relationship with satisfaction, engagement, and satisfaction's mediating role. The study compares their effects as brand interaction distinguishes marketing 4.0 from marketing 3.0. The study surveyed 340 Egyptian hotel guests and performed a hierarchical regression analysis. Findings showed that marketing 4.0 is linked to satisfaction and engagement, and satisfaction mediates the relationship. Brand interaction was also found to be a distinct component of marketing 4.0. The study combines expectations, social exchange, and uses and gratification theories to offer theoretical and practical contributions to help understand digital marketing strategies and open new research avenues. [ABSTRACT FROM AUTHOR]

Cultural heritage tourism has created opportunities for small and medium‐sized enterprises in the hospitality industry, including cultural boutique hotels that offer visitors personalized experiences around local arts and culture. To identify effective marketing strategies for these hotels, a study surveyed 300 tourists who stayed at Thai cultural boutique hotels. The study used a synthesis model with two antecedent factors (storytelling and co‐design) and one impact factor (customer value), with hedonism ties as an intervention factor. The results indicated that both antecedent factors positively affected hedonism ties, which positively impacted customer value. The study also found that two target segments played a crucial role in determining the relationship between co‐design and hedonism ties. By adopting marketing strategies based on these findings, cultural boutique hotels can attract and retain customers while contributing to the growth of cultural heritage tourism. [ABSTRACT FROM AUTHOR]

This study aims to control water pollution by conducting observations on the hotel industry in Cirebon City regarding the implementation of compliance with the standardization of wastewater quality standard parameters according to Ministerial Regulation No. P 68 of 2016. Research methods were conducted openly through interview techniques regarding monitoring and management of wastewater produced by the Hospitality Industry in Cirebon City. The results of the study identified that from the hotel industry in the city of Cirebon which is the object of research, the quality standard of wastewater produced exceeds the standardization of meeting quality standards so that there is still a risk of water pollution. The handling can be this problem by conducting strict monitoring by the environmental service and providing knowledge or information related to the management of wastewater quality standards properly so that the content of the waste produced does not endanger the flow of rivers and seas in the city of Cirebon. The approach that must be taken in order to understand and be able to maximize the treatment of liquid waste with a wastewater management plant (IPAL) is to consult the Environmental Service in order to get direction to cooperate with third parties (outsourcing). Observations also state that there is still one hotel that does not use IPAL and in the hotel's activities, the waste is purely dirty and pollutes the river flow in Cirebon City. [ABSTRACT FROM AUTHOR]

This article aims to analyze the role of competitive advantage in the hotel industry using bibliometric analysis, assisted by the biblioshiny software. The scholarly articles analyzed were sourced from various reputable international journals indexed in the Scopus database. A total of 46 scholarly articles were analyzed and selected based on stringent criteria, aligned with the academic standards. The results of the analysis indicate that competitive advantage plays a central role for managers in enhancing the economy within the hotel industry sector through innovative and creative strategies, supported by sustainable practices. [ABSTRACT FROM AUTHOR]

This study investigates whether pro-environmental behaviours (PEBs) in the workplace have a negative cross-contextual spillover effect on PEBs in a hotel context. The latter setting differs due to the privacy and hedonic nature of the hotel context and the disappearance of social pressures from the workplace. Furthermore, the contribution ethic and identity resilience are incorporated into the research framework to understand the negative cross-contextual spillover. The results reveal that workplace PEBs are negatively associated with hotel PEBs, and the negative spillover effect of low-effort workplace PEBs is smaller than that of high-effort workplace PEBs. PEBs in the workplace positively affect the contribution ethic, and the contribution ethic negatively affects PEBs in a hotel context. Notably, high-effort workplace PEBs have a greater positive impact on a person's contribution ethic than low-effort workplace PEBs. The negative cross-contextual spillover effect is contingent on identity resilience, and identity resilience positively moderates the negative relationships between workplace PEBs, the contribution ethic, and hotel PEBs. The findings offer hospitality scholars and practitioners a deeper insight into consumers' PEBs in a hotel context and provide guidelines on how to reduce the negative cross-contextual spillovers of PEBs in the workplace. [ABSTRACT FROM AUTHOR]

Based on prospect and mindset theories, this study explores the joint effects of gain (vs. loss) message framing and fixed (vs. growth) mindset on the "willingness of consumers to pay a premium" (WTPP) for pro-environmental hotels. The findings of three studies indicate a congruence effect between message framing and mindset. Specifically, there is an increased likelihood that consumers with a "fixed" mindset will pay more when they are presented with loss-framing advertisements, whereas customers with a "growth" mindset are more convinced by gain-framing advertisements. These effects are mediated by guilt and moral obligation. This study enriches the research associated with pro-environmental hotels and advertisement marketing by proving that the persuasiveness of pro-environmental hotel advertisements depends on the joint effects of message framing and mindset. Practically, pro-environmental hotel managers could utilize these findings to target consumers with specific mindsets and deliver a matching advertising message to maximize marketing impact. [ABSTRACT FROM AUTHOR]

This research endevors to investigate the interrelationships among spiritual leadership (SL), affective commitment (AC) and employee performance (EP) in the Egyptian hotel industry. Employing a quantitative research approach, the study distributed self-administered surveys to a randomly chosen group of employees. Analyzing 623 valid survey responses using structural equation modelling (SEM), the research revealed significant positive correlations between SL and both EP and AC, with AC also showing a noteworthy positive effect on EP. Moreover, the study found that AC acts as a mediator in the relationship between SL and EP. [ABSTRACT FROM AUTHOR]

Purpose: Using conservation of resources (CoR) theory, this study investigates the role of emotional energy as a mediating mechanism in the relationship between workplace ostracism and employees' service-oriented behaviour, as well as the moderating result of workload on the relationship between emotional energy and service-oriented behaviour. Design/methodology/approach: The opinions of 554 customer-contact employees working in Bangladesh are collected via convenience sampling. Partial least squares structural equation modelling is performed to test the model. Findings: Workplace ostracism and emotional energy are negatively related. Emotional energy is positively associated with service-oriented behaviour and mediates the link between ostracism and service-oriented behaviour. Workload significantly and negatively moderates the association between emotional energy and service-oriented behaviour. Practical implications: Hoteliers need to improve employees' emotional energy, distribute workload appropriately and fairly and implement effective strategies to minimise workplace ostracism. Originality/value: The findings contribute to the CoR theory by explaining the mediating role of emotional energy and moderating role of workload in the Bangladeshi hospitality industry. [ABSTRACT FROM AUTHOR]

Delving into the intricate world of social media engagement, this comprehensive study analyses the dynamics of user interaction with posts from 5- star hotels on Facebook across the Visegrad Group countries. It meticulously aims to shed light on the variances among engagement metrics--shares, comments, and reactions--across different types of posted content. Furthermore, it explores the complex interrelations among these metrics to provide a holistic understanding of user engagement patterns. In pursuit of this goal, we scrutinized an extensive dataset comprising 10,820 Facebook posts shared by selected 5-star hotels throughout 2019. The data were meticulously collected from the social network utilizing the accessible API, ensuring a robust and reliable foundation for analysis. The investigation employed advanced statistical tools, namely the Kruskal-Wallis test and Spearman's rho test, to thoroughly examine and interpret the complex data. The insights gleaned from this research are invaluable, painting a detailed picture of brand management strategies on social platforms. A significant finding of this study is the variation in user engagement levels in relation to the type of content disseminated. It highlights that visual content--specifically videos and photos--tends to dominate in terms of eliciting user responses, as compared to text statuses and links. This underlines the importance of leveraging visual media to captivate and engage the audience effectively. The study also reveals that engagement metrics are intricately linked, suggesting a synergistic effect rather than isolated impacts. This indicates that an integrated approach, considering these metrics as a cohesive unit, could be more beneficial in strategizing content for social media. Understanding these relationships and the dominant role of visual content can greatly inform and transform the way brands, especially in the hospitality industry, navigate their presence on social networks. These findings serve as a guiding framework for optimizing social media content strategies, aiming to maximize engagement and enhance the effectiveness of online brand management. [ABSTRACT FROM AUTHOR]

Purpose: This study examines the direct and indirect effects of green intellectual capital (GIC) and innovative work behavior (IWB) on green process innovation performance (GPIP), with green knowledge sharing (GKS) as a mediator, in Pakistan's hospitality industry. The aim is to provide a paradigm for assisting companies in transforming strategic green processes of green hotel innovation and its practices. Design/methodology/approach: A total of 203 questionnaires were administered to front-desk officers of 15 hotels in Pakistan. Smart PLS-SEM 4 was used for analysis, and demographic statistics were analyzed using SPSS 21.0. Findings: GIC (green human capital, green organizational capital and green relational capital) and IWB significantly and positively influence GPIP. GKS strengthens the relationships of GIC and IWB with GPIP. Finally, all hypotheses were significant and the constructs showed a positive association. Originality/value: Research studies have revealed the impact of GIC on the hotel industry's competitive advantage. However, the mechanisms underlying those impacts remain relatively underexplored. This study makes valuable contributions by providing crucial evidence from Pakistan's hospitality industry. [ABSTRACT FROM AUTHOR]

The researchers showed their increased interest in linking human resource management (HRM) and corporate social responsibility (CSR) practices in recent studies. HRM is a critical factor in how CSR should be enacted, developed, and understood at a broader level to achieve organizational benefits. Hence, it is evident that current studies are asking for more studies on HRM–CSR nexus, and we argue that such a relationship is necessary and relevant. Probing more in this research stream, the current research investigates the impact of HRM and CSR on sustainable performance. More specifically, this study explores how 3-star, 4-star, and 5-star hotels achieve sustainable performance through HRM and CSR in the hospitality industry of the UK, Italy, and Pakistan. A stratified random sampling technique was used to select the hotels by collecting hotel details from Chambers of the Commerce United Kingdom, Italian Government Statistics, and Pakistan Hotel Associations for the UK, Italy, and Pakistan. Through a highly structured survey questionnaire, the data were collected from 438 UK, 520 Italian, and 354 Pakistani hotels. The results confirm the HRM–CSR–sustainable performance nexus in the hospitality industries of three countries. They show that HRM impact on CSR and sustainable performance is relatively stronger in five-star hotels followed by three-star and then four-star hotels. These results supported the resource-based view theory by providing strong evidence that HRM and CSR are essential resources for achieving sustainable performance and competitive advantage. [ABSTRACT FROM AUTHOR]

While many midscale chain hotel brands in China's domestic market have developed rapidly since 2010, it is still unclear how a new midscale chain hotel brand can be most effectively researched and developed. Drawing from resource‐advantage theory, this study aimed to understand the effectiveness of six key attributes of new domestic midscale chain hotel brands and map them onto a research and development (R&D) competitive position matrix. The results show that the actual R&D process lasts beyond the opening of the first hotel of the new brand and requires a further 2‐year maturation period. This study contributes to the literature by creating a maturation system that could play a key role in the effectiveness of the R&D underlying a chain hotel's brand development. It also provides a compelling tool for monitoring the effectiveness of domestic midscale chain hotel brands' R&D. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this case study is to examine the hospitality industry by exploring the activities of a small, independent hotel. The hotel was experiencing disruption in recent years due to technology, intense competition and changes in customer preferences. Design/methodology/approach: This case study uses a qualitative methodology approach by interviewing two generations of family members that were on the brink of failure. Discussions included ways and activities in which the business was exploring that could be identified to address the loss of customers and revenues because of the digitalization of the industry. Findings: The case findings indicate that by creating a new hybrid business model can provide a successful direction for owners facing digitization with an industry. The findings suggest creating a new hybrid business model can provide improvements in areas such as financial stability and cost reductions, attracting new customers, improved usage of assets and the ability to leverage the technology disruption in the hospitality industry. Originality/value: This study provides a reflective examination of a small, independent hotel facing financial collapse. However, the family members were able to use the threat of new technologies to create a new opportunity by developing a new hybrid business model that other similar businesses could explore in designing. [ABSTRACT FROM AUTHOR]

This study explores adopting digitalization in the hospitality industry. This includes the importance of digital tools, relevant technologies, and industry challenges that exist due to lack of asset management digitalization. Qualitative data was collected from interview samples of ten hotel industry asset managers, IT executives, and technology suppliers. Respondents agreed that the Dubai hospitality industry has the potential to collect a significant amount of data; however is unable to utilize it in an effective way. Respondents also observed that local hospitality management perceived a low value for digitalization. Findings suggest that introducing digital tools has not been a management priority along with a low awareness of tools and benefits. Further, findings imply that the Dubai hospitality industry is not ready to introduce these technologies. Very few Dubai hotels offer mobile app-based services to guests. [ABSTRACT FROM AUTHOR]

Copyright of Anuario Turismo y Sociedad is the property of Universidad Externado de Colombia, Facultad de Empresas Turísticas y Hoteleras and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Business Hotels cater to travelers who priotize efficiency and convenience making the introduction of Mobile Check-in. Marriott which is a pioneer in this area recognized the potential of mobile technology and introduced mobile check-ins in 2013. This helped to streamline the check-in process, offering the guests a seamless and Time-saving experience and enhancing Guest Satisfaction. Pune is a city that deals with a lot of corporate travelers. Mobile check-in can be defined as the process of registering yourself on the Mobile/ App to speed up the Process. This paper highlights the impact of implementing mobile check-ins in Business Hotels in Pune, shedding light on its efficiency and preference among Travellers. [ABSTRACT FROM AUTHOR]

This study offers valuable insights into the implementation of Sustainable Facilities Management (SFM) initiatives within Malaysia's hotel industry. By drawing upon traditional organizational theory, the research identifies sustainable measures at strategic, tactical, and operational levels. Environmental issues have gained increasing recognition among hoteliers worldwide, making them a crucial area of focus. The rise of the tourism sector is often associated with the hospitality industry's impact on the environment. Through preliminary semistructured interviews with eight respondents from diverse hotel experiences, the study analysed the current SFM initiatives in the context of the Malaysian hotel industry. The findings highlight that SFM practices follow a top-tobottom sequential process, encompassing policy planning (strategic), awareness-raising (tactical), implementation (operational), and monitoring and improvement planning (operational). Emphasizing the significance of integrating SFM initiatives into day-to-day hotel operations, the study underscores the need for systematic and comprehensive sustainability practices. Moreover, this study makes a valuable contribution by developing Sustainable Facilities Management (SFM) initiatives that assess hotels' long-term commitment to sustainability, benefiting not only the industry but also the wider community. By focusing on SFM initiatives in the hospitality sector, this article offers crucial information to fuel the rapid growth of sustainable development within Malaysia's hospitality industry. [ABSTRACT FROM AUTHOR]

The hotel industry has a negative effect on the environment, since its activities generate large consumption of resources and greenhouse gas emissions, which is why the World Tourism Organization makes a strong call to all its sectors to move towards a sustainable development model. In the hotel industry, indicators have been used to improve sustainable performance, however, these sustainable indicators are scattered in the literature, which makes it difficult to select them. Therefore, Harmony Search (HS) is proposed to determine which are the best indicators to evaluate the environmental impact generated by the hotel industry. As a result of the HS search, a list of 20 indicators was obtained, which best met the selection criteria: frequency of use, level of application and year of publication. [ABSTRACT FROM AUTHOR]

Recently, the hospitality industry has become the central point for academicians to develop conceptual as well as practical approaches especially related with employees. In fact, employees have capabilities to turnaround this industry in a volatile busines environment. Previous researches have struggled to comprehend how engaged workplace culture affects the hospitality section's ability to function in various contexts and on various tasks. Thus, the presnt study is to examine the factors that predict an engaged organizational culture and how engaged culture affects employees' performance in the hospitality sector. The study was conducted using a sample of 350 frontline employees from various hotels and data was collected using a structured questionnaire. The findings reveal that the factors of engaged organizational culture that influence employees' contextual and task performance include vigor, absorption, trust and experimentation. The results indicate a positive relationship between engaged organizational culture and job performance, with engaged organizational culture being a significant predictor of job performance. The findings suggest that organizations in the hospitality industry should focus on developing an engaged organizational culture to improve job performance and overall business outcomes. The study surface that organizations should strive to create a work environment that promotes engagement, motivation, and job satisfaction among their employees. Overall, the study provides valuable insights for managers and policymakers in the hospitality industry who are looking to improve organizational performance and enhance employee well-being. The study suggests future research avenues to improve the effectiveness of the hospitality sector. [ABSTRACT FROM AUTHOR]

The study aims to determine factors contributing to the employability of hospitality graduates. The study adopted a qualitative research approach using semi-structured interviews. A purposive judgement sampling was used to gather hotel line managers' perspectives and knowledge in four- and five-star hotels in Pretoria, South Africa. Six themes were generated from the data. The results suggest that the employability of hospitality management is contingent on (i) the work environment; (ii) hospitality educational institutions; (iii) employability attributes required by hotel managers; (iv) hospitality management graduates; (v) future readiness of hospitality management graduates; and (vi) human resource management (HRM) in the hotel industry. Suggestions can assist education institutions, hotel managers, hospitality management graduates, students and future researchers, particularly in the current environment of global connectedness, the knowledge economy, and the rise of Artificial Intelligence (AI) and technological advancements. This paper contributes to the literature on graduate employability and higher education institutions (HEI) in the hospitality domain. A good understanding of the factors contributing to the employability of hospitality graduates will be a positive factor in retaining graduates in the hospitality sector, advancing the industry, and obtaining more sustained graduate employment in the future. This study can further be utilized as an instrument to recognize graduates' capability to become future managers. [ABSTRACT FROM AUTHOR]

This paper aims to explore the effect of integrated marketing communication (IMC) on marketing performance in hospitality industry. From firm-wide approach, IMC is viewed more broadly with its integration throughout the organization, not only integration of mass media elements to produce a consistent message. This approach has improved IMC measurements, but many studies have neglected the roles of controlling of the IMC process, the difference in the impacts of IMC on marketing performance between chain hotels and independent hotels has not been examined and evaluated. This paper completes measurement scales and evaluates the effects of IMC on marketing performance in the hospitality industry by using primary data collected from 198 managers of various levels from 4-to-5-star hotels in Hanoi - the capital of Vietnam, including chain hotels and independent hotels. The research findings reveal IMC factors that have an effect on overall marketing performance (including sales-related performance and brand-related performance) and the difference in their effect on 2 groups of hotels. Specifically, with chain hotels, 5 factors affecting the marketing performance in declining order are interactivity, controlling, consistent communication, planning and organizational infrastructure while with independent hotels, the factors with effects in declining order are controlling, planning, consistent communication, interactivity and organizational infrastructure. The study provides some recommendations regarding the IMC process to improve the sales-related performance and brand-related performance of chain hotels and independent hotels. [ABSTRACT FROM AUTHOR]

Purpose: Academic research on customer experience (CX) in the hospitality industry has recently experienced vast growth as managers have increasingly focused on delivering distinctive experiences to their guests. Despite the relevance of this topic, studies conducted in this area within the hotel context are scarce and dispersed. This paper aims to classify the main academic studies and to present a definition of hotel CX, a conceptual model, emerging trends and future research gaps. Design/methodology/approach: A systematic literature review (SLR) was selected as the research methodology. Adapted from preferred reporting items of SLR and meta-analysis statements, this study entailed an in-depth review of 46 articles published in English between 2006 and 2021. The articles were compiled using keyword searches in Scopus and Web of Science. Findings: This study facilitates an understanding of the hotel CX. The conceptual framework derived from the SLR includes the entire set of antecedents, consequences, mediators and moderators of this concept. The results also illustrate the topic's academic evolution and expose major guidelines that can help determine areas for future research. Originality/value: This study adds value to the hospitality research literature via SLR. The framework of CX in the hotel industry synthesizes the existing knowledge on this topic and identifies research gaps. The proposed framework allows for the improvement of future hotel CX studies. [ABSTRACT FROM AUTHOR]

The Crimea annexation and the military aggression of the Russian Federation, which first began in some territories of the Donetsk and Luhansk regions in 2014 and escalated into a full-scale war on February 24, 2022, resulted in heavy losses of life and a humanitarian crisis, exacerbating economic, political and social instability. To restore Ukraine’s economy, all businesses, including hospitality (hotel and restaurant business) sector, should continue functioning, though it is a challenging but crucial task. The paper aims to analyze the state of the hospitality market in the current war conditions in Ukraine and assess the possibilities of its restoration and development. An online survey was conducted among 282 representatives of the hospitality business in Kyiv, Sumy, Chernihiv, Dnipropetrovsk, Kharkiv, Poltava, Ivano-Frankivsk, Lviv, Ternopil, and Zakarpattia regions. Based on the results, in 2022, almost 23% of hospitality industry representatives suspended their activities, and 54% functioned only partially. Many surveyed hotels and restaurants (36%) have gradually changed and adapted their business strategies. For more than half of the hospitality representatives, expenses increased by 20-50%, and profits dropped by more than 20%. The critical consequences of the full-scale war for the Ukrainian hospitality market are as follows: disruption of supply chains, reduction in consumers’ purchasing power, changes in consumer demand, shortage of certain types of products, shortage of personnel, and business unprofitability.

This research aims to examine the mediating effects of eco-innovation practices in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. A quantitative approach was adopted in this research using questionnaire surveys as an instrument for collecting primary data. Based on the convenience sampling technique, a total of 550 questionnaire forms were distributed to five-star hotels and travel agencies in Cairo. Out of the distributed forms, only 400 forms were filled out and returned to the researchers and thus valid for analysis, representing a response rate of 72.7%. Structural Equation Modeling (SEM) using partial least squares (PLS-SEM) was employed to test the research model. The results showed the significant effect of independent variables on dependent variables through mediating variables. Multiplied path coefficients were used to measure the confidence interval (CI) for measuring the mediating relationship. The results supported the effect of eco-innovation practices as a mediating factor in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. The findings also showed that the eco-innovation drivers, which include management awareness, organizational capabilities, and environmental strategy, have a significant effect on eco-innovation practices and tourism/hospitality enterprise performance when integrating the mediating variables of eco-innovation practices. There are a few studies that have also examined a conceptual framework to examine eco-innovation practices as mediating factors in the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises in terms of five-star hotels and travel agencies in Egypt. Consequently, this research contributes to the literature related to tourism and hospitality management through highlighting the mediating effect of eco-innovation practices on the relationship between the drivers of eco-innovation and the performance of tourism and hospitality enterprises. [ABSTRACT FROM AUTHOR]

Research on the crisis in tourism and the hotel industry has become a topic of particular importance in the context of the outbreak of the Covid-19 pandemic, as this crisis in the tourism sector, especially in the hotel industry, has affected a number of hotels and tourism businesses that have not recovered from the major impact of this uncertain situation. The pandemic period experienced by hoteliers provided a context for management to demonstrate their adaptability to new situations, but also the challenges associated with resilience, recovery and market value enhancement in such situations. In relation to the topic at hand, we considered it important to invoke the way governments have been able to intervene and support the hospitality industry and tourism activity when, in practice, they have been the areas most impacted in the context and scale with which the pandemic has evolved. Thus, the main objective of the paper is to review the literature on methodological approaches in determining the peculiarities of management specific to the hotel industry in times of crisis and to present the strategies to be followed by hotel managers during crises and disasters. [ABSTRACT FROM AUTHOR]

This study aims to give a comprehensive analysis of customers' acceptance and use of AI gadgets and its relevant ethical issues in the tourism and hospitality business in the era of the Internet of Things. Adopting a PRISMA methodology for Systematic Reviews and Meta-Analyses, the present research reviews how tourism and hospitality scholars have conducted research on AI technology in the field of tourism and the hospitality industry. Most of the journal articles related to AI issues published in Web of Science, ScienceDirect.com and the journal websites were considered in this review. The results of this research offer a better understanding of AI implementation with roboethics to investigate AI-related issues in the tourism and hospitality industry. In addition, it provides decision-makers in the hotel industry with practical references on service innovation, participation in the design of AI devices and AI device applications, meeting customer needs, and optimising customer experience. The theoretical implications and practical interpretations are further identified. [ABSTRACT FROM AUTHOR]

This article is an attempt to understand the perspective of various stakeholders regarding the current emergence of dark kitchens/cloud kitchens in the hospitality industry of Dubai, UAE. The researchers analyse the qualitative data collected after interviewing seven stakeholders. The data provides an in-depth insight into their views related to the emergence of dark kitchens in the post-COVID period, their acceptance in the industry and by customers, their advantages and their limitations. A content analysis approach was used, and prominent themes were identified. It shows that dark kitchens have come as a saving grace to the fledgling hotel industry after the pandemic. Dark kitchens have been found to support restaurants during and after the pandemic by saving costs and space; however, this comes with its own set of challenges. The researchers outline these in detail in the article and discuss the limitation this current trend is facing. Some recommendations and suggestions on the basis of the input from the stakeholders are also made. This study can be considered a significant preliminary contributor in the emerging topic of dark kitchens for academics, hoteliers and all related stakeholders. [ABSTRACT FROM AUTHOR]