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The purpose of this study was to investigate the gap between library users' expected and perceived library services and to examine the role of library services in developing user satisfaction and loyalty. A quantitative research design using a questionnaire was used to investigate the research objectives. Undergraduate students were selected as the population from the Information Technology University. The questionnaire was adopted from previous literature. It was pilot tested with 50 undergraduate students and found reliable. Data was collected from 304 respondents and were analyzed using SPSS (v.20) software. The study found that library users expected a high level of service in three categories, i.e., Affect of Service, Information Control, and Library as a Place, as all mean scores were higher than 7 when rated against a scale from 1 to 9. The participants reported that they were likely to consult the library and recommend it to others. The structural equation model confirmed that better services will increase users' satisfaction with the library resources and services and will lead to winning users' loyalty. The findings from the study provided useful insight into the determinants of user satisfaction and loyalty and could be useful for other academic libraries seeking ways to increase user loyalty and user satisfaction with library resources and services. [ABSTRACT FROM AUTHOR]

This study aims at the assessing and improvising the services - digital library, books, journals, newspapers, Tumitin software for plagiarism, indexing.and abstracting and PhD theses - rendered by the Higher Education Commission (HEC) Library. User's satisfaction is considered as key element to assess the current status of the services in the world. In order to evaluate the services of library from the students' vintage point, the researchers sought feedback from the visitors of the HEC library using a survey research method. The research measured the users' satisfaction level about library ambience, behavior of supporting staff, number and variety of data bases, digital library, availability of journals, indexing services, access of PhD theses and plagiarism detecting facility in 2015. Sample of the study comprised of 128 library visitors. A three point Likert Scale was used from 1 (least satisfied) to 3 (most satisfied). The study expressed that the mostly users were moderately satisfied with the current services offered in the HEC library. The study will help the HEC administration to improve the HEC Library resources and services based on findings of this research. [ABSTRACT FROM AUTHOR]

The aim of this study was to determine the status of Information and Communication Technology (ICT) in the University Libraries of Khyber Pakhtunkhwa. It covered the details about the hardware, software, e-recourses, in each library and the role of ICT in the provision of services offered. For data collection structured interviews were conducted of the University Librarians. The sample of the study was comprised of the four selected universities: University of Peshawar, Agricultural University, University of Engineering and Technology (UET), Peshawar and Khyber Medical University (KMU). The major findings revealed that all the major University libraries in Peshawar are using ICT but not adequately or with no proper pace. This weak state of affairs with regard to the status and implementation of ICT is due to many reasons including; insufficient strength of professional staff having lack of ICT skills with absence of training, lack of support of university management having played a crucial role in the present deplorable situation of these libraries in Peshawar. Therefore, both the library and the University's management need to pay serious attention towards the above mentioned problems so that the present status of ICT in the University Libraries may be improved. [ABSTRACT FROM AUTHOR]

Abstract: This study is an attempt to evaluate the effectiveness of electronic resources and services in Pakistani university libraries on the basis of users'' satisfaction. A survey method was employed to conduct the research. Using convenience sampling, eight university libraries; four each from Islamabad and Lahore including two from the public sector and two from the private sector having IT applications, were included in the users survey. The total population (i.e., 40,236) of library users was very large; therefore, a reasonable, manageable and convenient sample of 800 library users, including 100 users each from the eight libraries was selected. A semi structured questionnaire was designed to collect data, while a five-point Likert Scale from 1 (Dissatisfied) to 5 (Extremely satisfied) was used to measure the satisfaction level of the respondent. The study concluded that Pakistani university libraries are offering effective electronic resources and services to their users. [Copyright &y& Elsevier]

The article discusses library and information science in Pakistan as of April 2012, with a focus on library users and their expectations concerning library and information services provision. Topics include expectations among students and university faculty, the library service quality metric LibQUAL Protocol, and LibQUAL's reliance on disconfirmation and confirmation theory. Additional information is presented on libraries at Punjab University (PU), the knowledge of library staff, and exploratory/confirmatory factor analysis (E/CFA).

The paper aims to examine the development and growth of the university libraries in Pakistan. It also examines the obstacles in the provision of better library services in the universities of the country. The study is based on an extensive review of the available literature, personal observations of the author and discussions with the senior library professionals. It was found that the situation of university libraries in Pakistan is a satisfactory compared to other types of libraries, but they are not meeting the required standards and are not participating in the universities' educational and research programs satisfactorily. [ABSTRACT FROM AUTHOR]

Purpose - To identify which library service Design/methodology/approach - Surveying experts in Pakistani libraries, a questionnaire was administered to determine both the types of library services that could generate and the viability of charging for library services. Findings - Out of 32 identified information services, 12 were identified as excellent candidates for the fee-based model. Another 16 were identified as having a better than 50 percent chance of success. Originality/value - Identifies a minimum of 28 library services that may generate funds for Pakistani libraries if they are changed to a fee-based model. [ABSTRACT FROM AUTHOR]