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Open Access funding enabled and organized by Projekt DEAL., This research aims to investigate the adoption gap in mobile payment systems between Italy and China, focusing on users’ intention to adopt mobile payment. The theoretical framing considers both drivers and barriers when combines the unified theory of acceptance and use of technology 2 (UTAUT2) with innovation resistance theory (IRT). To empirically verify the proposed model, this study gathers primary data through a web-based, self-administered survey. To analyze the data, we use structural equation modeling, and to test for significant differences between the two groups we run multi-group analysis. The respondents in Italy and China present different behaviors. Social influence plays a significant role in cultures with high uncertainty avoidance, such as Italy. The tradition barrier is the only significant barrier to the adoption of mobile payment., Projekt DEAL

The relevance of social networks in recent years has been demonstrated at the business level. However, selling through social networks and more specifically on Instagram constitutes an emerging fie...

PurposeThroughout 2020, especially under the lockdown measures, there was a significant surge in e-commerce and social commerce (s-commerce), with numerous people all over the world adopting and using commerce platforms on social media and other websites to buy desired products and services quickly and easily. Instagram Commerce is a new, cutting-edge social commerce platform. This research aims to explore the positive influence of the measures adopted during summer 2020 on Spanish s-commerce users' urge to buy impulsively.Design/methodology/approachDrawing on the stimulus–organism–response (S–O–R) theoretical framework, this study postulates and tests a model to help understand the behaviour of Spanish users towards social commerce, specifically Instagram Commerce. To accomplish this purpose, an SEM analysis is performed using a sample of 251 respondents.FindingsGenerally speaking, the findings obtained in the present study serve to expand and enhance the scientific literature on one of the latest determinants affecting social networks and online commerce.Originality/valueThis research is innovative due to the research background study that is carried out to analyse the urge to buy impulsively.

The success of electronic filing services largely depends on their continuance usage. This study examines the factors affecting the continuance usage intention of the online tax filing services in Mauritius. An integrated model comprising Trust Theory and Information System Success Model (ISSM) is applied to assess the continuance usage behaviour of e-filing systems. The model has been extended by adding two additional variables: Perceived Usefulness and Perceived Risk. The model was tested using a sample of 315 users of e-filing services in Mauritius. A structural equation modelling technique using partial least square structural equation modelling verified the hypotheses. The results reveal that the continuance usage intention of an electronic tax filing system is influenced by Perceived Usefulness, User Satisfaction, and Service Quality. However, Perceived Risk does not influence the continuance usage intention of e-filing systems since the importance of Perceived Risk diminishes as trust in the e-service provider increases. The theoretical and practical implications derived fromthe findings of this study are also discussed. This paper makes several contributions to the literature on electronic tax filing systems.

Una de las variables clave a la hora de analizar la efectividad publicitaria es el recuerdo del mensaje. Un anuncio no es efectivo únicamente por captar la atención del público, sino que debe conseguir permanecer en la memoria de éste. Y de las muchas metodologías existentes, la neurociencia es la que más puede ayudar en el estudio de dicha efectividad a partir del análisis del recuerdo. Por otra parte, la preocupación medioambiental cada vez tiene una mayor relevancia social; por lo que esta investigación tratará de conocer el papel del enfoque del anuncio y la preocupación por el medio ambiente, al analizar el recuerdo provocado por los anuncios y determinar qué zonas cerebrales se activan. Para ello se implementó un experimento utilizando imágenes de resonancia magnética funcional (fMRI) y apoyado por cuestionarios sobre la actitud de 50 personas hacia los mensajes que habían visualizado. Nuestros análisis indican que los sujetos que tienen un mayor nivel de preocupación por el medio ambiente, recuerdan en mayor medida los anuncios negativos (x#=3,1 imágenes). Más específicamente, la combinación de técnicas de autoinforme con técnicas de neuroimagen ha permitido confirmar la vinculación entre el recuerdo de mensajes negativos en sujetos preocupados por el medio, con la actividad en las regiones que anticipan un mayor recuerdo durante la codificación del mensaje, como son la amígdala (r=0,481; p, One of the key variables when analyzing advertising effectiveness is message recall. An advertisement is not only effective because it captures the public's attention, but it must also manage to remain in the public's memory. And of the many existing methodologies, neuroscience is the one that can help the most in the study of this effect based on the analysis of memory. On the other hand, environmental issues are becoming more and more socially relevant, so this research will try to understand the role of the focus of the advertisement and the awareness of the environment, by analyzing the memory provoked by the advertisements and determining which brain areas are activated. To do this, an fMRI experiment was implemented using scanners and supported by questionnaires on the attitude of 50 people towards the messages they had viewed. Our analyses indicate that subjects who have a higher level of concern for the environment remember negative advertisements to a greater extent. More specifically, the combination of selfreport and neuroimaging techniques has confirmed the link between the memory of negative messages in environmentally concerned subjects and activity in regions that anticipate greater recall during message encodings, such as the amygdala and CMPF., Uma das variáveis-chave ao analisar a eficácia da publicidade é a recordação da mensagem. Uma publicidade não só é eficaz porque capta a atenção do público, como também deve conseguir permanecer na memória do público. E das muitas metodologias existentes, a neurociência é a que mais pode ajudar no estudo desta eficácia com base na análise da recordação. Por outro lado, as preocupações ambientais estão a tornar-se cada vez mais relevantes socialmente; por conseguinte, esta investigação tentará compreender o papel do foco da publicidade e a preocupação com o ambiente, analisando a memória provocada pela publicidade e determinando quais as áreas do cérebro que são activadas. Para tal, foi implementada uma experiência de fMRI utilizando scanners e apoiada por questionários sobre a atitude de 50 pessoas em relação às mensagens que tinham visto. As nossas análises indicam que os sujeitos que têm um maior nível de preocupação com o ambiente se lembram mais dos anúncios negativos. Mais especificamente, a combinação de técnicas de auto-relatação e neuro-imagem confirmou a ligação entre a recordação de mensagens negativas em assuntos relacionados com o ambiente e a actividade em regiões que antecipam uma maior recordação durante a codificação de mensagens, tais como a amígdala e a CMPF., Programa Andaluz de I+D (subvención número P20-01021)

The main focus of research studies assessing consumers’ attitudes toward advertising has shifted to social media platforms, replacing traditional advertising. In this regard, Instagram is considere...

The aims of the present study were: (a) to analyze the advertising message of renewable energies using eye-tracking technology, based on differences in the level of attention captured according to ...

Search engine marketing accounts for a high percentage of investment in platforms such as Google. Several studies have confirmed that users have a negative bias towards advertisements, so we apply social psychology theories via the elaboration probability model in this analysis. In this research, we modify the types of ads shown on Google’s results pages using the regulatory focus and fit and message framing theory to study attentional and behavioral responses with eye-tracking technology and cognitive responses from self-report measures. The results confirm a negative bias towards ads and a preference for organic results. Although promotion-framed ads seem to be more persuasive than neutral and prevention-framed ads, it was not possible to prove compliance with regulatory fit in this field through survey-based studies., Spanish National R+D+I Research Program - NeuroTourism project (grant no. ECO2017-88458-R), Andalusian R+D+I Research Program - “Research in NeuroSOCOM” project (grant no. B-SEJ-209-UGR18)

Domestic heating systems are an important energy consumption market from a country’s economic and environmental perspective. The domestic adoption of biomass heating systems is increasing in Europe...

Electric vehicles stand out for their ability to reduce pollution. However, electric vehicle sales have not been brisk despite their positive effects. The objective of this study is twofold: first,...

Purpose The purpose of this paper is to investigate how religious values of Islamic banking users influence their active social media engagement behavior (SMEB), when exposed to online brand related-content. Design/methodology/approach The method used for data collection was an online self-administered questionnaire. A total of 448 valid responses were obtained from Islamic banks customers, who are members of at least one online brand community (OBC) on Facebook. Responses were analyzed and processed by means of structural equation modeling. Findings The results of the online survey reveal that religious values have a positive influence on the active SMEB in terms of contributing (like and/or share) and creating (posting positive comments) of brand related-contents via Facebook OBC. Religious values play a key role in encouraging Islamic banks’ customers to share and forward posts, advertisements and/or contents. Furthermore, religious values encourage customers to forward contents that comply with their religious values and beliefs and are also compatible with the Islamic rules of Shari’ah. Originality/value The findings of this study suggest that religious values are likely to impact customer behavior when consuming, liking, sharing and commenting on the online contents generated by Islamic banks. Given the fact that Islamic religious values are universal and persistent, there is a potential for long-term benefits for those Islamic banks that identify profitable religious consumer segments within the domestic and global markets as well as to promote and enhance active SMEB in terms of number of positive comments, likes and shares of brand-related contents.

This research aims to analyse the complexity of the factors that influence intentions to use advanced mobile applications (apps) based on smart technologies like beacons in which tourists can acces...

The aim of the present work is to contribute to the study of use intention for technologies related to the increasingly popular massive open online courses (MOOCs). Informed by a scientific literature review, the work proposes a behavioral model to explain use intention via various constructs. The results of the analysis verify the effect of user perceived satisfaction and autonomous motivation as the strongest predictors of use intention. The analysis also shows that perceived satisfaction is affected by the quality of the course, its entertainment value and its usefulness. The latter variable is also a major factor in explaining user emotions. The study provides an original focus in the study of perceived satisfaction and MOOC use intention by extending the models proposed in previous published literature in this emerging field.

Purpose Near-field communication (NFC) technology introduces new and better experiences for tourists while improving operating processes in the tourism industry through the use of smartphone applications. The purpose of this research is to explore and analyse the antecedents of the adoption of NFC mobile applications (app) regarding the search for information in a tourist destination. Design/methodology/approach Based on the review of the literature, three groups of antecedents are proposed. The groups are associated with the usability of mobile technology itself, the benefits derived from its use and the possible risks that the tourist assumes. To achieve these objectives, an online questionnaire was filled by 218 participants after they watched a video explaining the use of NFC tourism apps in a Spanish tourist destination. Findings Partial least squares revealed that perceived value, performance risk, usefulness and perceived enjoyment have a strong relationship with the intention to use of tourism apps. Originality/value The conclusions and implications for management provide alternatives for companies to promote this new business by means of the new technical developments.

Potential for the use of mobile wallet is enormous and it is drawing attention as an alternative mode of payment worldwide. The present research aims to provide important insights into the TAM (Technology Acceptance Model) and UTAUT2 (Unified Theory of Acceptance and Use of Technology) models. This study develops a conceptual model to determine the most significant factors influencing user's intention, perceived satisfaction and recommendation to use mobile wallet. The research model included 206 responses from an online and manual survey in India. Our study tested the moderating effect of innovativeness, stress to use and social influence on user's perceived satisfaction and recommendation to use mobile wallet services. We found that ease of use, usefulness, perceived risk, attitude, to have significant effect on user's intention, which further influenced user's perceived satisfaction and recommendation to use mobile wallet services. We also determined the significant moderating effect of stress to use and social influence on user's perceived satisfaction and recommendation to mobile wallet services. This study provides an integrated framework for academicians to measure the moderating effect of psychological, social and risk factors on technology acceptance. It can also help practitioners by identifying important factors affecting user's decision, which further affects user's perceived satisfaction and recommendation to use mobile wallet services.

El presente estudio analiza la efectividad publicitaria utilizando una metodología de seguimiento ocular. La investigación analiza las diferencias en la atención según el tipo de apelación del mensaje (agradable, neutral y desagradable), evalúa el papel moderador de la preocupación por el problema medioambiental y el enfoque regulatorio. Los resultados muestran que, los estímulos textuales negativos son los que mayor atención reciben, además en participantes con baja preocupación medioambiental, los estímulos de baja elaboración captan antes la atención. En general, los participantes más preocupados por el medioambiente, se fijan más rápidamente en términos de tiempo y frecuencia en estímulos que requieren mayor grado de elaboración. El trabajo también presenta recomendaciones en materia de elaboración de campañas de difusión de energías renovables (EERR) a través de medios que utilicen publicidad digital., This study analyses advertising effectiveness using an eye-tracking methodology. The research analyses differences in attention according to the type of message appeal (pleasant, neutral and unpleasant), assesses the moderating role of environmental concern and regulatory focus. The results show that negative textual stimuli receive the most attention, and that in participants with low environmental concern, low-elaboration stimuli are more attention-grabbing. In general, participants who are more concerned about the environment focus more quickly in terms of time and frequency on stimuli that require a higher degree of elaboration. The paper also presents recommendations for the development of renewable energy (RE) media campaigns using digital advertising., O presente estudo analisa a eficácia da publicidade usando uma metodologia de rastreamento ocular. A pesquisa analisa as diferenças de atenção de acordo com o tipo de apelo da mensagem (agradável, neutro e desagradável), avalia o papel moderador da preocupação com o problema ambiental e a abordagem regulatória. Os resultados mostram que estímulos textuais negativos recebem mais atenção, além de participantes com baixa preocupação ambiental, estímulos de baixa elaboração chamam a atenção mais cedo. Em geral, os participantes mais preocupados com o meio ambiente fixam mais rapidamente em termos de tempo e frequência os estímulos que requerem um maior grau de elaboração.O trabalho também apresenta recomendações sobre o desenvolvimento de campanhas de difusão de energias renováveis (FER) por meio de mídias que utilizem publicidade digital.

Purpose Understanding the antecedents of biomass heating adoption by domestic users is important for both public authorities and businesses because of the impact of this technology on energy consumption. The purpose of this study offers an overview of the predictors of biomass adoption based on the most relevant theories, gleaned from pro-environmental decision-making research. Design/methodology/approach The proposed model was tested using the partial least squares technique. The study was conducted with a sample of 528 owners of detached houses who did not use biomass technology. Findings The results showed that intention to adopt this type of heating system is determined by individual values, environmental concerns, attitudes, perceived control, personal and social norms, perceptions of the technology’s attributes, of the benefits of biomass and access to economic aid. Practical implications Companies in the biomass heating sector (manufacturers, installers, biomass producers and distributors) and public bodies should take a proactive approach toward the economic and environmental situations they currently face. Social implications Economic aid or subsidies should be made available to influence the adoption intention of potential owners; and the availability of the aid and the requirements that must be met to access, it should be publicized through advertisement campaigns. Originality/value This study includes comprehensive academic and managerial implications crucial for the introduction of domestic biomass heating systems.

Personality five characteristics are playing crucial role on intention to forward Online Company Generated Content and user generated content mediated by online brand community engagement. This paper is applied on a case of banking industry in order to perceive a long run relationship between banks operating in Palestine and their customers. The total of 685 valid questionnaires were collected from online banking sector in Palestine, who is member of online brand community in Facebook. Moreover, the data were analysed and processed by structural equation model. The results reveal that personality traits (extraversion, conscientiousness, and openness) have positive influence on online brand community engagement. It also found that online brand community engagement plays vital role in inducing clients to forward CGC and UGC. Simultaneously, the results provide banks with a valuable implication on how banking industry can attract more customers in online brand community website and perceived trust of banks services and products.

In order to combat environmental problems, electromobility is developing worldwide. The purpose of this study is to assess consumer attitudes for electromobility. Likewise, perceived consumer effectiveness (PCE) is proposed as a moderator. The analysis was carried out approaching a partial least squares technique within a model of structural equations with a sample of 404 users. Results show that the main motivators driving the purchase of an electric or hybrid vehicle are trust and extrinsic incentives, with green self-identity (GSI) influencing significantly but with less intensity. In addition, the level of knowledge is rather low and has a negative impact. In the proposed behavior model, PCE has a significant impact on intention. The impact of GSI on attitude is especially significant among consumers with a high level of PCE. Likewise, the effect of attitude on intention to adopt is also more pronounced among consumers with a high level of PCE. These findings might help revamp marketing strategies aiming to improve consumer attitudes and product adoption while boosting product sales.

Purpose The purpose of this paper, which is based on the UTAUT2 model, is to develop and evaluate a predictive model of customer satisfaction related to mobile commerce (m-commerce) and the willingness to recommend this service to others. Design/methodology/approach The study was conducted based on a sample of 402 respondents. Confirmative factor analysis was used to evaluate the validity of the model, while structural equation modeling (SEM) was used to test the hypotheses. Finally, artificial neural networks were used to rank the influence of the significant predictors obtained by SEM. Findings Trust was found to be the most significant driver of customer satisfaction, followed by performance expectancy and perceived value. In addition, affective commitment and satisfaction were identified as the strongest predictors of word of mouth (WOM). Originality/value The originality/value of the paper lies in the establishment of the connection between the independent variables of the UTAUT 2 model – trust, satisfaction, affective and continence commitment and WOM. Additionally, it is one of a small number of studies investigating customer commitments and their influence on WOM in m-commerce.

This paper aims to focus on understanding how restaurant review sites generate trust among travellers and the effect of trust on the intention to visit and recommend restaurants while travelling.,The research model was assessed with data from a sample of 439 Spanish tourists using partial least squares structural equation modelling (PLS-SEM).,Information quality and source credibility are key for generating website trust. Website quality does not influence trust. Website trust is a key variable for explaining both intention to visit and recommend a restaurant, offline and online. Age is a significant moderator.,This study expands the literature by assessing the antecedents and consequences of travellers’ trust in restaurant review sites during their trips.,Strategies are suggested for review sites, restaurants and destination managers.,This research enhances the knowledge of how consumers perceive restaurant review sites, and their behavioural intention while travelling.,这项研究重点关注餐馆的评论平台是如何使旅行者产生信任的, 以及信任对旅行者对餐馆的访问意愿和推荐意愿的影响。,本文根据439名西班牙游客的数据, 采用偏最小二乘结构方程模型（PLS-SEM）来对研究模型进行评估。,信息质量和来源可信度是产生网站信任的关键。网站质量对信任没有影响。网站信任是一个关键的变量, 可解释人们线下或线上访问和推荐该餐馆的意愿。年龄是一个重要的调节因素。,本研究通过评估旅行者在旅途中对餐厅点评网站产生信任的前因与后果, 扩展了相关文献。,为点评网站、餐厅和目的地管理者提供策略。,这项研究帮助了解了消费者如何认知餐厅点评网站, 以及他们在旅行时的行为意向。,口碑，網站信任，訪問意向，餐飲業，評論網站,El objetivo de esta investigacion es comprender como las paginas webs de resenas de restaurantes generan confianza entre los viajeros, y como esta confianza afecta a la intencion de visitar y recomendar restaurantes durante el viaje.,El modelo de investigacion fue evaluado a partir de una muestra de 439 turistas espanoles mediante la tecnica de minimos cuadrados parciales en un modelo de ecuaciones estructurales (PLS-SEM).,La calidad de la informacion y la credibilidad de la fuente son variables clave en la generacion de confianza hacia la pagina web. La calidad de la web no influye en la confianza. La confianza en la web es una variable fundamental para explicar tanto la intencion de visitar como de recomendar un restaurante, dentro y fuera de Internet. La edad modera las relaciones del modelo.,Este estudio expande la literatura al evaluar los antecedentes y consecuentes de la confianza de los viajeros en las webs de resenas de restaurantes durante sus viajes.,Se sugieren varias estrategias para las webs de resena, los restaurantes y los destinos turisticos.,Esta investigacion mejora el conocimiento sobre como los consumidores perciben a las webs de resenas de restaurantes, asi como sus intenciones de comportamiento mientras viajan.,Boca a boca, Confianza en el sitio web, Intencion de visitar, Industria de la restauracion, Sitios webs de opinion

Purpose The purpose of this paper is to determine the significant antecedents of peer-to-peer (P2P) m-payment acceptance and explore the moderating effects of gender on the influence of these predictors with regards to intention of using the system. Design/methodology/approach The research was conducted on a sample comprised of 701 Spanish smartphone users. A multi-group structural equation modeling analysis was used to test the moderating effect of gender with a particular focus on the relationships between the latent variables of the research model. Findings The study identified significant differences between the two observed groups – the results show that men are more likely to use mobile payments than women and are therefore less influenced by the potential risks involved. In addition, men are more easily influenced by their social environment, whereas women are more influenced by their personal innovativeness. Originality/value The study proposes a three-level model, based on an extended TAM model. It is a pioneering study, exploring the effects of gender on P2P m-payment acceptance. Due to its novel value and the potential involved, the results of the study may be of great importance for m-payment providers, particularly in marketing strategy planning and customer segmentation.

The purpose of this study is to classify the predictors of satisfaction and intention to use in Massive Open Online Courses (MOOC). Informed by a scientific literature review, this work poses a beh...

The aim of the present study is to analyze consumer intention to forward online company-generated content (CGC) from the retail banking sector via Facebook, the leading social network, based on a) the mediating effect of attitude to forwarding online CGC on the relationship between brand experience and the intention to forward online CGC and b) the mediating effect of Facebook perceived usefulness on the influence of subjective norms and source trustworthiness on the intention to forward online CGC. A sample of 404 users was recruited, and data collected by means of questionnaires distributed via email and personal interviews. The dataset obtained was analyzed using Structural Equation Modeling. The findings demonstrate the mediating effect of attitude as the main antecedent of intention to forward online CGC. Relevant scholarly and managerial implications are drawn for financial entities and the agencies that provide them with corporate and marketing communications services.Keywords: Company-generated content; brand experience; trustworthiness; subjective norms; perceived usefulnessJEL Classifications: M15, M31, C12DOI: https://doi.org/10.32479/irmm.7988

There is growing interest in our society in making payments using mobile phones as an alternative to using cash, checks or credit cards. The objective of this study is to analyze the status of Near Field Communication (NFC) mobile payment systems in public transportation, as well as the factors that affect users' intentions to continue using said systems. To meet this objective, a personal survey was conducted on a sample of 180 users with experience using this type of system. A comprehensive review of the scientific literature justifies the development of a behavioral model that explains the continuance intention of NFC mobile payments through a structural equation model. The results show that satisfaction, service quality, effort expectancy, and perceived risk are determining factors of the continuance intention to use this technology. Finally, the managerial conclusions and implications offer the companies that manage these public services new business opportunities based on user behaviors.

The purpose of this paper is to identify the factors that affect the intention to use Big Data Applications in companies. Research into Big Data usage intention and adoption is scarce and much less from the perspective of the use of these techniques in companies. That is why this research focuses on analyzing the adoption of Big Data Applications by companies. Further to a review of the literature, it is proposed to use a UTAUT model as a starting model with the update and incorporation of other variables such as resistance to use and perceived risk, and then to perform a neural network to predict this adoption. With respect to this non-parametric technique, we found that the multilayer perceptron model (MLP) for the use of Big Data Applications in companies obtains higher AUC values, and a better confusion matrix. This paper is a pioneering study using this hybrid methodology on the intention to use Big Data Applications. The result of this research has important implications for the theory and practice of adopting Big Data Applications.

Artificial intelligence (AI) is a future-defining technology, and AI applications are becoming mainstream in the developed world. Many consumers are adopting and using AI-based apps, devices, and services in their everyday lives. However, research examining consumer behavior in using AI apps is scant. We examine critical factors in AI app adoption by extending and validating a well-established unified theory of adoption and use of technology, UTAUT2. We also explore the possibility of unobserved heterogeneity in consumers’ behavior, including potentially relevant segments of AI app adopters. To augment the knowledge of end users’ engagement and relevant segments, we have added two new antecedent variables into UTAUT2: technology fear and consumer trust. Prediction-orientated segmentation was used on 740 valid responses collected using a pre-tested survey instrument. The results show five segments with different behaviors that were influenced by the variables of the proposed model. Once known, the profiles were used to propose apps to AI developers to improve consumer engagement. The moderating effects of the added variables—technology fear and consumer trust—are also shown. Finally, we discuss the theoretical and managerial implications of our findings and propose priorities for future research. peerReviewed

Purpose This study aims to discern emerging trends and provide a longitudinal perspective on merchandising research by identifying relationships between merchandising-related subdomains/themes. Design/methodology/approach This study sourced 657 merchandising-related articles published since 1960, from the Scopus database and 425 from Web of Science. After processing and normalizing the data, this study performed co-word and thematic network analyses. Taking a text mining approach, this study used topic modeling to identify a set of coherent topics characterized by the keywords of the articles. Findings This study identified the following merchandising-related themes: branding, retail, consumer, behavior, modeling, textile and clothing industry and visual merchandising. Although visual merchandising was the first type of merchandising to be used in-store, only recently has it become an emerging topic in the academic literature. There has been a further trend over the past decade to understand the adoption of simulation technology, such as computer-aided design, particularly in supply chain management in the clothing industry. These and other findings contribute to the discussion of the merchandising concept, approached from an evolutionary perspective. Research limitations/implications The conclusions of this study hold implications at the intersection of merchandising, sectors, new technologies, research methodologies and merchandising-practitioner education. Research trends suggest that, in the future, virtual reality and augmented reality using neuroscientific methods will be applied to the e-merchandising context. Practical implications The different dimensions of merchandising can be used to leverage store managers’ decision-making process toward an integrated store-management strategy. In particular, by adopting loyalty merchandising tactics, the store can generate emotional attachment among consumers, who will perceive its value and services as unique, thanks to merchandising items designed specifically with that aim in mind. The stimulation of unplanned purchases, the strategic location of products and duration of each merchandising activity in the store, the digitalization of merchandising and the application of findings from neuroscience studies are some of the most relevant practical applications. Originality/value This study provides the first-ever longitudinal review of the state of the art in merchandising research, taking a holistic perspective of this field of knowledge spanning a 60-year period. The work makes a valuable contribution to the development of the marketing discipline.

Purpose The aim of this research is to assess the influence of the underlying service quality variable, usually related to university students' perception of the educational experience. Another aspect analysed in this work is the development of a procedure to determine which variables are more significant to assess students' satisfaction. Design/methodology/approach In order to achieve both goals, a twofold methodology was approached. In the first phase of research, an assessment of the service quality was performed with data gathered from 580 students in a process involving the adaptation of the SERVQUAL scale through a multi-objective optimization methodology. In the second phase of research, results obtained from students were compared with those obtained from the teaching staff at the university. Findings Results from the analysis revealed the most significant service quality dimensions from the students' viewpoint according to the scores that they provided. Comparison of the results with the teaching staff showed noticeable differences when assessing academic quality. Originality/value Significant conclusions can be drawn from the theoretical review of the empirical evidences obtained through this study helping with the practical design and implementation of quality strategies in higher education especially in regard to university education.

The adoption of electric vehicles (EVs) by consumers is regarded as a key strategic goal for the reduction in transport-related air pollution levels. Although sales of EVs continue to rise year on year, generally, the attainment of the strategic goals set by various governments for the adoption of EVs remains a distant target. The purpose of this study is to identify the customer profile of early adopters of EVs in Spain: one of Europe’s largest economies, yet the country with the lowest uptake of EVs at present. The analysis presented here is based on an online survey of 404 potential consumers of EVs in Spain. A cluster analysis of the data was performed based on a set of three socio-demographic characteristics (gender, age, and income), one psychographic (green moral obligation—GMO) and two EV attributes (price and driving range). The results of this analysis showed that there exist two segments with respect to higher or lower customer intentions related to the adoption of EVs. These findings represent a theoretical contribution to current understanding of the customer profile of adopters of EVs and will contribute to the development of communication and retail strategies aimed at customers fitting the profile of early adopters of new technologies., European Union (EU) B-SEJ-209-UGR18, Spanish Ministry of Science, Innovation and Universities, National RDI Plan

The present study intends to show how collectivism as a cultural dimension influences pro-environmental behavior, as well as attitude toward renewable energies (biomass and solar). It is expected that the higher is the level of a society’s collectivism, the greater will be its concern for the environment. We conducted online personal surveys with a pre-coded questionnaire in three countries (Germany, Mexico and Spain) with high, low and medium levels of collectivism, respectively (Hofstede in Culture’s consequences: international differences in work-related values (1st/Abridged eds). Beverly Hills, 1980). The data were assessed through structural equation modeling using AMOS 18 software. The results show that the level of collectivism/individualism is a determinant of the formation of pro-environmental behavior and impacts on consumers’ attitudes toward the adoption of renewable energy systems. The analysis confirms that the country with the highest level of collectivism develops stronger eco-friendly behaviors and stronger intentions to adopt renewable energy technologies.

The main purpose of this paper is to analyze the influence of networks on individuals’ purchase decision-making processes within the field of digital marketing, and how its use can favor sa...

Dependable online payment systems (e-payments) are fundamental in promoting future online purchases. Yet little research has focused on either the differences between secure and risky e-payments or consumer reactions to the different systems. This study reverts to neuroscience (fMRI) to 1) identify the neural effects pertaining to risky and secure e-payments and 2) reveal the underlying brain mechanisms when confronted with two widespread systems: debit cards and Paypal. Thirty subjects participated in an experiment simulating a low-involvement online purchase. The analysis reveals that perceived risky e-payments activate brain areas linked to negative emotional processing, while areas involved with reward prediction are strongly triggered by secure e-payments. Furthermore, the study not only reveals a greater intention of use toward Paypal, but sees it as more secure, rewarding and affective. Debit card e-payments, by contrast, elicit brain activations associated with negative and risky events. Interestingly, the right cerebellum response (responsible for value encoding) covaried with more positive use intention toward Paypal. These results offer invaluable insight into the unconscious origin of the choice of payment systems among consumers.