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In natural disaster management, good coordination, and communication in carrying out disaster relief logistics activities are important so that assistance can be delivered quickly and precisely. The Sleman Regional Disaster Management Agency (RDMA) is a government agency that has the responsibility to distribute disaster assistance in Sleman Regency. In the process of distribution of disaster relief logistics, RDMA Sleman encountered several problems. The process of recording disaster data in the form of the number of disaster victims, disaster locations, and logistics needs are still done manually. This results in information that is less accurate because the information obtained is different from several parties. These problems can be overcome by designing an integrated inventory information system between refugee camp posts from disaster locations and warehouses where logistics storage with each RDMA. The disaster logistics information system needs to be designed as needed to simplify the user in operating it. In this study, the information system was created by the Progressive Web Application method so that users can access websites and applications at once, and provide the functionality to weak network conditions, notifications, content updates, connectivity changes, and others. Information systems that have been designed can make aid distribution better and more flexible because the information presented can be directly monitored by the Sleman RDMA and some related donors. The information system that was built has also been tested by Alpha testing and concluded that the information system that was built was well running and correctly. [ABSTRACT FROM AUTHOR]

Natural disasters are events caused by events or a series of events caused by nature. Natural disasters include earthquakes, tsunamis, volcanic eruptions, floods, droughts, hurricanes, and landslides. Indonesia has a very high threat of geological disasters, making it vulnerable to tectonic earthquakes and volcanic eruptions. Lack of awareness of the Indonesian people about disaster preparedness will increase the impact of disaster events. Mount Merapi is one of the most active volcanoes in Indonesia. For this reason, disaster preparedness is critical, especially for people in Disaster Prone Areas (DPA) III. This study aimed to determine the level of individual/household readiness index in DPA III in facing the eruption of Mount Merapi. The results showed that the readiness of individuals/households in DPA III was in the "ready" category with an index value of 75,440. While the index values of each parameter are knowledge and attitude parameters (93,978), emergency response plan parameters (68,591), disaster warning system parameters (74,46), and resource mobilization parameters (36,129). The resource mobilization parameter has the lowest index value based on these four parameters, followed by the emergency response plan parameter. Therefore, in this case, the Government, the Regional Disaster Management Agency, and the community need to prioritize awareness-raising and strategies for increasing index values for these two parameters. [ABSTRACT FROM AUTHOR]

Education unit that carries out educational activities in the form of academics, include high schools, institutes, or universities. The leaders, lecturers, and employees must pay attention to customer satisfaction from the perspective of students as consumers. Student satisfaction must be the basis of management decisions, so universities must make increasing student satisfaction a fundamental goal. Total Quality Management (TQM) is a quality management system that focuses on customers by involving all levels of employees in continuous improvement. The education system, which prioritizes the tertiary education system, currently facing struggle for survival and increased pressure from stakeholders need to support "Delighting Customers" to continue to be relevant and sustainable in the future. "Delighting the Customer" is basically the core message in TQM. TQM is used as a workmanship in the research method. In this study we discuss and apply TQM concepts that are relevant for every aspect of academic life, namely for competition, learning and administration activities. This paper presents some results of a study investigating the quality in higher education. The case study involved industrial engineering Diponegoro University and data collected using TQM. The instrument consists of dimensions including Teaching students well, Availability of staff for student consultation, Library services, Computing facilities, Recreational facilities, Class size, Level and difficulty of subject content, and Student workload. The study involves carrying out mapping using the importance satisfaction matrix method whereby data is obtained through questionnaire distributed to students at the Department of Industrial Engineering, University of Diponegoro. From the survey collected, 300 respondents passed the validity and reliability test. Then the gap score was calculated using the Gap Analysis method and mapping done using the Importance Satisfaction Matrix method. The results of the study using the student satisfaction inventory method found that the dimensions of computing facilities have the most significant score gap and, in the mapping, using the importance satisfaction matrix obtained 8 attributes falls in quadrant I, which indicate these variables has below average satisfaction levels but the level of importance is quite high. [ABSTRACT FROM AUTHOR]

Disaster readiness management is the main thing that the government must pay attention to in order to obtain methods as material for evaluating regional disaster management and management. The Regional Disaster Management Agency, hereinafter referred to as BPBD is one of the stakeholders who play an active role and is fully responsible for disaster preparedness in the region, so the Sleman BPBD readiness is crucial in handling and managing the eruption of Mount Merapi. So far, no assessment regarding this readiness has been carried out. This study aims to measure and map BPBD Sleman's readiness to handle and manage Mount Merapi's eruption in Yogyakarta Province. The variables used in this study are variables from the Sendai Framework and the National Disaster Management Plan. This study uses the Nominal Group Technique method for variable validation and the Analytic Hierarchy Process for variable weighting. It then changes the scale from ordinal to interval using the Method of Successive Interval. The next step is to calculate the readiness index by multiplying the results of the indicator assessment by weight. Data processing is carried out using 11 main criteria and 43 indicators. The results of the calculation of the readiness index show that the readiness index value of the Sleman BPBD is 55.362. Based on the index categorization and readiness status, the readiness of Sleman BPBD is in the ready category. Recommendations for improvement are made to indicators with assessment results that have low scores or indexes. [ABSTRACT FROM AUTHOR]

One of the problems with the growth of batik industrial clusters in Indonesia is the interest of business owners to consistently develop new ideas and creativity through product and process innovation. This problem causes most of the SMEs in Batik in the industrial cluster to experience a decline in turnover and difficulty meeting customer needs and desires. This study focuses on the function of knowledge management as a mediator and tries to develop a conceptual model that describes the impact of entrepreneurial orientation, industrial cluster, and knowledge management on the innovation performance of the batik industry cluster. This study uses the SEM PLS method to test the effect of these variables. The test results show that entrepreneurial orientation and industrial clusters significantly affect innovation performance, and knowledge management is a mediator of this influence. The study's findings might be consulted when developing a plan to boost the effectiveness of innovations in the batik industrial cluster. [ABSTRACT FROM AUTHOR]

The objective of this study is using the Analytical Hierarchy Process (AHP) method to determine the value of supply chain performance in the Sikatak bridge construction project and provide recommendations for improvements to the Sikatak Bridge construction project. The AHP provided are accurate performance assessment on the Sikatak Bridge construction project is expected to facilitate the existing SCM process. Therefore, the effectiveness of the supply chain on the project is increasing. The results of this study are based on monitoring system of supply chain performance, this value belongs to the average index or average. There are two indicators that need to be improved from the four indicators used, namely ROF and TSCM. The strategy that can be done to increase the value of ROF and TSCM is to ensure that the process plan or project development planning is carried out optimally so as to produce optimum costs, which will benefit both the contractor and the owner. [ABSTRACT FROM AUTHOR]

The supply chain is also a significant aspect in project infrastructure because almost all activities in it are included in the supply chain. Good supply chain management have a positive impact on the construction projects development. The way to determine the condition of the supply chain in construction is by measuring the supply chain performance. This research was conducted on The Sikatak Bridge construction project in Indonesia. The several constraints that occur are changing the pillar body design that make having a more time to finish, delaying in material delivery, and the bad weather conditions. Based on those problems, performance assessment can be done using the Supply Chain Operation Reference (SCOR) method. The result of the study is there are 10 indicators of supply chain performance assessment and in this study uses only four indicators because the determination of indicators is based on the needs of the project and project data actual. The indicators used in this study are Perfect Order Fulfillment (POF), Total Supply chain Management Cost (TSCM), Cost of Goods Sold (COGS), and Return on Supply chain Fixed Cost (ROF). [ABSTRACT FROM AUTHOR]

Outcome-Based Education (OBE) focuses on results, not just the material to be completed. OBE measures learning outcomes and enable students to develop new skills that prepare them at a global level. OBE is an approach that emphasizes the continuity of the learning process in an innovative, interactive, and effective manner. OBE influences the entire educational process of curriculum design, formulation of learning objectives and outcomes, education strategy; learning method design; assessment procedures; and the education environment/ecosystem. OBE is implemented by integrating several curriculum designs, assessments, and teaching and learning methods that focus on what students can do. OBE emphasizes that social, economic, and academic cultural conditions can meet learning outcomes from knowledge, skills, and attitudes. This study aims to describe the journey of implementing OBE in the Faculty of Engineering, Diponegoro University. This research is ongoing and will continue to be carried out to find the best way to implement OBE. Best practices from various universities become a reference in implementing OBE at the Faculty of Engineering, Diponegoro University. [ABSTRACT FROM AUTHOR]

The role of stressors is recognized as critical for human resource development and management issues where it can have an impact on occupational stress and performance blue-collar employees in the pharma manufacturer division. The employees themselves developing various kinds of stress factors that may interfere with the implementation of the work. According to these conditions, the role of an organizational change related to work pattern hours, shift handover and workdays is an unavoidable policy of management change. This study was conducted to determine the effect of several stress factors, especially for the policy of management change on occupational stress and performance blue-collar employees in the production division. The outcomes of Smart PLS 3.2.9 path model revealed findings for blue-collar employees (360 respondents) role in the organization significantly correlated with employee's stress (T = 3.305; p-value = 0.001) and also significantly correlated with performance (T = 3.268; p-value = 0.001). The indicator that has the highest factor loading value of the role of the organization is the work pattern hours. A negative relationship was established between stress to performance of blue-collar employees. [ABSTRACT FROM AUTHOR]

Green supply chain management (GSCM) is an approach to minimize negative impacts on the environment during the construction process. Green material management (GMM) is a phase of the project life cycle that has a significant effect on GSCM performance. GMM dimensions consist of green procurement, green transportation, green warehousing, and reverse logistics (RL). The application of RL in the construction is difficult because of the lack of awareness. The difficulties of RL application because RL not integrated along the supply chain. In construction, RL viewed as an independent system. The ease of RL implementation requires performance evaluation as a start to determine the initial steps in efforts to improve performance. Previous performance evaluations on GMM did not include RL as a dimension in measuring performance, so the purpose of this study is to develop and added an RL indicator for GMM performance evaluation. The weakness of the previous research is a measurement not to use a quantitative approach. The purpose of this research is to develop indicators and added an RL indicator for GMM performance evaluation. The result of this study is a framework of GMM concepts in the construction that consists of four dimensions, ten elements, and 38 indicators. [ABSTRACT FROM AUTHOR]

Roemani Hospital is one of the private hospitals in the Semarang area. Roemani Hospital procurement activities carried out by the procurement unit. The procurement unit conducts procurement of goods and services to run the Roemani Hospital business process. The Roemani Hospital procurement unit works according to the Roemani Hospital organizing guidelines. However, the performance of the Roemani Hospital procurement unit is only reactive to demand. The procurement unit does not have a strategic role in running the Roemani Hospital business processes. Therefore, it is necessary to assess the procurement maturity level for the Roemani Hospital procurement unit. The assessment was carried out to formulate recommendations for improvement in the Roemani Hospital procurement unit. In this study, the model used is the Supply Management Maturity Model. The model has five assessment characteristics, namely procurement planning, organizational structure of purchasing, process organisation, human resources and leadership, and purchasing controlling. Based on these five characteristics 56 questions were formulated to conduct the assessment. The assessment results show that the Roemani Hospital procurement unit is in stage 2 or Independent. Furthermore, the formulation of recommendations for improvement for the Roemani Hospital procurement unit was carried out. [ABSTRACT FROM AUTHOR]

This study aims to measure customer satisfaction level and customer loyalty level provided by Indonesian banking industry. Where the main function of a bank is as an effective and efficient tool to collect and distribute of public funds, means that banks are intermediary institutions that have excess funds, namely those who invest their funds in banks in various forms of savings, for example savings, deposits, with those who lack of funds, those who need funds from banks. Banking is a financial institution which has very important role to driving national economic life, where banks are involved in provide credit activities and various services to provide financing facilitate payment system mechanisms in the economic sector. But in its services not all customers are satisfying with bank services. Therefore, researchers interested of discussing study of the effect of service quality toward customer loyalty with customer satisfaction in financial service industry at PT Bank Rakyat Indonesia (Persero) Tbk at Cepu branch as intervening variables. Population study case are customers who save their money in PT Bank Rakyat Indonesia (Persero) Tbk at Cepu outlet. Where variables in this study include: product quality (x1), tangibles (x2), empathy (x3), responsive (x4), reliable (x5), assurance (x6), satisfaction customer (Y1) and loyalty customer (Y2). This study of research is a sample case whose respondents consisted of 100 customers in the PT Bank Rakyat Indonesia Persero Tbk at Cepu outlet. Data collection techniques are using a questionnaire. Then a survey of BRI customers (general customers BRI & customers priority BRI). [ABSTRACT FROM AUTHOR]

The acceleration of technology has changed the conventional banking service model to be electronic/digital based in the form of internet banking and mobile banking. The use of mobile banking applications in Indonesia experiences rapid growth. Throughout 2018, Bank Negara Indonesia recorded a significant transaction growth of 200%, Bank Central Asia at 66%, Bank Tabungan Indonesia 45%, and Bank CIMB Niaga 45%. This growth can not be separated from the development of smartphone technology, the Industrial Revolution 4.0 based on the Internet of Things (IoT), the need for easy and flexible banking services, as well as the vision and mission of digitization launched by the Financial Services Authority (OJK). This makes mobile banking as one of the banking resources in building a competitive advantage in its business. Service quality is an important key in maintaining customer loyalty. Therefore, measuring the quality of mobile banking services is the first step to create a competitive advantage for banks. Through a literature study conducted in this study, a list of dimensions and indicators that can be used to measure the quality of mobile banking services will be generated, including: application aspect, complaint handling aspect, and economic benefit aspect. [ABSTRACT FROM AUTHOR]

Disasters are events that can threaten and disrupt people's lives and livelihoods. Indonesia is a very high geological disaster threat, so it is vulnerable to tectonic earthquakes and volcanic eruptions. Mount Merapi is one of the most active volcanoes in Indonesia, located in Sleman Regency, Yogyakarta Province. Management of disaster emergency response needs to be supported by the availability of humanitarian logistics. However, some problems often occur in the handling of humanitarian logistics. It is the mismatch of the number and type of disaster relief goods, the time of distribution of humanitarian logistics, the distance between the logistics warehouse and the location of the barracks, and the management of relief goods from donors. During the emergency response period, the distribution and management of relief items from donors need to be done quickly and on time, type, and amount. For this reason, there needs to be an accountable and transparent humanitarian logistics management system supported by an information system that facilitates the management of the relief items. This research aims to develop a web-based humanitarian logistics management information system that connects donors, BPBD as a logistics center warehouse manager, and evacuation posts. The database in this information system is designed using MySQL, and the information system design uses the PHP programming language. [ABSTRACT FROM AUTHOR]

The creative industry (CI) is considered to promote human development while promoting the economic growth. It maintains and protects historical and cultural heritage, improve cultural capital, and foster communities as well as individual creativity. Although there is widespread classification of the CI, the Ministry of Tourism of Indonesia has classified CI into 16 sub-sectors, i.e., (1) advertising, (2) architecture, (3) interior design, (4) product design, (5) craft, (6) visual communication design, (7) fashion, (8) film, animation, and video (9) photography, (10) application and game developers, (11) music, (12) performing arts, (13) publishing, (14) fine arts (15) TV and radio (broadcasting), and (16) gastronomy/culinary. The creative industry is an industry that originates from the use of creativity, skills and individual talents to create prosperity and employment by generating and exploiting the individual's creative and creative power. Batik industry is one of Creative Industry in Indonesia which plays an important role in the economic development. However, the Batik are facing difficulties in many areas, especially in spending their scarce resources efficiently. A case study to assess the efficiency of the Batik enterprises has been conducted by applying the data envelopment analysis in Semarang, Indonesia. The results show that from ten assigned Batik enterprises, there are nine enterprises’ that are considered efficient, while the rest are regarded as inefficient. This research is expected to give some advantages to the Batik enterprises’ regarding how to use their limited resources in an efficient way. [ABSTRACT FROM AUTHOR]