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Ask your Library Service has been running for 11 years. The successful operation of the service currently involves 77 Czech libraries. The article "All in the Same Chair?! The Cooperation of the Libraries in the Ask your Library Service" tries to describe how the libraries participate in the project. Their view of the service functioning is outlined and the ideas and plans for further development are evaluated in it. Participating libraries are also confronted with a user perspective. This article is based on a questionnaire survey, which was conducted among cooperating libraries as well as the users. The results of the survey allows to evaluate the current state of the service, the amount of participation by different libraries and also the possible development of further services. [ABSTRACT FROM AUTHOR]

One of the communication channels with the library users is so called "Book of wishes and complaints". It has been kept for over fifty years. Perusing the volumes tell us how we changed or did not change in the eyes of users, what has bothered or pleased them and how they did change themselves. It seems, however, the wrinkles are the same, only their content is of 21st century. [ABSTRACT FROM AUTHOR]

Libraries should identify the information needs of its users. They use different tools: communication with the reader, electronic survey or written text. This article briefly describes the use of and experience with written text that readers can throw into the boxin the library. Even this form of identifying may improve the offer and quality of services in libraries. [ABSTRACT FROM AUTHOR]

This paper deals with a practical problem getting open opinions from the library users on its services, and, at the same time, to have a possibility to react to these opinions. It's in libraries interest to get to know the opinions of their users and have an opportunity to react and respond. However it's not always easy to know what users think about our services, what they want and need and also what's bothering them. There are many ways that you can use to deal with it. This paper describes the ways used by the above-mentioned university library and functional communication channel which they became to use basically accidentally. [ABSTRACT FROM AUTHOR]

This paper will describe available options for sharing library user identities among libraries and plans for future development in this area in conjunction with mojeID service. Additionally, this paper will discuss how to set up library computers in a way that would conform to agreements between libraries and publishers that prohibit downloading electronic versions of documents by users. [ABSTRACT FROM AUTHOR]

Paper points out that the basis of user's security when working with ICT is constituted by its behaviour. This is based on a comparison with the possibilities of other security measures such as security software (e.g. antivirus, firewalls), or the legislation and its application in repression. At the same time it is reasoned that a librarian is near to education about information safety, because he or she seeks to lead to effective and appropriate behaviour when using ICT and information transmitted by them. [ABSTRACT FROM AUTHOR]

Accessibility can bring a lot of benefits also for libraries - reduction of operation costs, raising of amount of visitors or improvement of library's PR. Let's show how even a small change on a web page could dramatically increase its accessibility and help to gain benefits, that accessibility brings. Let me also briefly introduce you our way of accessibility evaluation in Biblioweb contest, show you the problems, which we often meet and ways, how it's possible to remove these barriers. [ABSTRACT FROM AUTHOR]

Library users with special needs have to overcome different kinds of barriers. Barriers often not considered as an obstacle, but presenting significant difficulties in gaining access to libraries and information sources, are highlighted. Specific problems of visually impaired persons, person with different diseases, patients in hospitals, socially excluded persons, minority groups and persons with communication problems are discussed. Proposals of good library practices are given. [ABSTRACT FROM AUTHOR]

The Barrier-free Library study reports on activities of a new SKIP - Unit - Services for the Persons with Special Needs Section. At the beginning, there was a student project at Masaryk University in Brno, which has grown to become an important field of the SKIP activity. The study gives information on the Handicap Friendly Standard and its dissemination in activities of the libraries in the Czech Republic. [ABSTRACT FROM AUTHOR]

In the contribution, it is the very prelinguary deaf people who give voice to their relations to the reading and the libraries. They speak about what books mean for them, what they would like to find in the libraries, how libraries should look like. Their responses show how a possible prelinguary deaf visitor/user of the library may look like. The libraries should adapt their space design, adjust their collections and, primarily, their attitude towards the deaf [and hearing-impaired] people if they want to attract them. The basis of successful communication is the (Czech) sign language. [ABSTRACT FROM AUTHOR]

In this paper we present the experiences we have acquired from work with readers and library visitors, and also with clients of organizations we shared library building in 2008-2012. We have learned that the quality of librarians' work do not concern only with library routines, but also with creation of pleasant, clean, quiet and safe environment for readers and other visitors of the library building and its surroundings. [ABSTRACT FROM AUTHOR]