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The article discusses the involvement of librarians in the copyright policy as they develop expertise to deal with several issues that relate to copyright law and library users. Topics discussed include the public interest stake in Canada's copyright regime and the Canadian Association of Research Libraries' (CARL) Policy Statement on Freedom of Expression which states the responsibility of research libraries to make available materials supporting the scholarly pursuits of their communities.

The article offers insights for library professionals on serving English as a second language (ESL) students particularly in Canada. Library professionals are advised to make eye contact with ESL students and speak with them slowly. They are also advised not to assume that they know exactly what book or other items ESL library users are looking for. Another recommendation is to use visual aids when they fail to communicate with these users in words.

The article presents a debate between librarians Lauren Jessop and Terra Plato regarding the collection of fines to small library patrons for not returning items on time in Canada. According to Jessop, fines should be collected to patrons to encourage them to return borrowed items from the library. Plato says that collection of fines may discourage patrons to visit again libraries.

The article highlights several important elements on libraries that special visitors, particularly out-of-town fellow librarians, want during a library tour in Canada. The librarian is up against the vision, of what a library should look like and library-related costs. Additionally, the librarian's concern are building location, landscaping and the staff workspace. Other visitors are likely to examine the public space layout and the relation between shelving and patron seating.

Reports on grievances filed by several staffers at the Ottawa Public Library in Ontario. Issue of the library's unrestricted Internet access policy; Efforts of the Canadian Union of Public Employees (CUPE) to change library policy; How staffers are forced to see sexually explicit material; Outlook for privacy screens on all public access computers and filters; How the controversy in Ottawa has affected other librarians.

Profiles Cate McNeely, deputy chief librarian of Richmond Public Library (RPL) in British Columbia, and adjunct professor at the University of British Columbia School of Library Archival and Information Studies. Belief of McNeely that the library should work for patrons; Way that she helped design the Ironwood library branch.

Discusses the impact on Canada's librarians of legislation designed to increase powers given to the police and other security agencies, in response to the September 11, 2001, terrorist attacks in the United States. Concern over potential abuse to civil rights; Stand of the American Library Association on how librarians should respond to issues concerning library users' right to privacy and confidentiality.

Reports on the extension of the hours for the Ryeson University Library's Ask a Librarian LIVE service in Toronto, Ontario. Online, real-time library use; Users' navigation to the website of the library; Interaction between librarians and users.