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The article offers information on self-service business intelligence (BI) system which are reportedly being adopted by numerous companies. It states that a 2010 report from Gartner Inc. revealed that there is an increasing demand for tools that provides end users to navigate and visualize data in a surf and save mode which is offered by self-service BI systems. It notes that the tool's goal is to help companies make smart decisions with complex data and less information technology involvement.

The article provides information on private cloud computing and its potential risks. It states that the approach allows the companies to use their own facilities and services to the end users through automated tools. However, several issues have emerged on its use because of the questions about its security and manageability. It notes that there are some information technology (IT) managers who were comfortable in automating their resources while there are others who are still cautious about it. INSET: 3 TYPES OF CLOUD.

The article offers information on how to address difficult information technology (IT) customers in the U.S. It includes be technically ready to assist customers who assumes to know IT procedures, understand and sympathize users who does not know anything regarding the technicalities of computers, be professional in dealing with persons and executives who depend so well in their position and be focused on work, empathize and never argue with users who are fond of pin pointing to others his mistakes and support the enthusiasm and interest of whiz kids or establish technical debate with him.

The article focuses on the problems related to the deployment of virtualization technology by information technology (IT) executives in their companies. It discusses the topics mentioned during the Infrastructure Management World conference of Computerworld. One topic identified is the issue on IT managers being forced to hide server virtualization plans from users and vendors to avoid objections. The reason is, end users object virtualization for security and performance reasons, while vendors lack support over company softwares.

The article comments on the need for information technology experts to solve technical and emotional problems of the endusers or clients. The author observes that one needs to use some responsive words and train oneself to recognize emotions. He informs that letting one to know about one's own experiences allows one to build a relationship.

The article offers information on different experiences information technology (IT) personnel in dealing with computer users. It notes the complaint of a notebook user who cannot log on due to the difficult function keys of the keyboard. It also mentions the difficulty of a new employee to log in due to the misplaced characters in the keyboard. Furthermore, it describes a company procedure where in its employees are repeatedly violating.

The article discusses a case wherein the move of a company to synchronize mobile phones with Microsoft ActiveSync has posed a great threat on its confidential data. It states that the action required the organization to provide the users with certificates so that they could connect to the guest access point without password. However, the exportable features of these certificates led to a serious security problem to the firm since any user who have them can link to its networks.

The article discusses the warning of Chuck Musciano, chief information officer (CIO) at Martin Marietta Materials Inc., that end users want good service and reliability.

The article presents the insights of readers regarding software failure in information technology (IT). It states that one reason is on how the technology is being structured. It cites that the most successful solutions are those that are made by passionate people who want to make the best technological structure for the benefit of the end users and the company at the same time. It also notes its expensive operations and complexity of its architecture as other cause.

The author reflects on the basic principles of using the technology. He mentions that some power user used a fancy feature to pretty up a spreadsheet and the others made assumptions and gave explicit instructions to a third user. He offers several suggestions to users including not making assumptions and just keeping simple. Moreover, he asserts that following any of these rules could have avoided a court date.

The article reports on the latest application of SQL Server that Microsoft Corp. has procrastinated in its business intelligence (BI). It notes that the popular database can support hundreds of therabytes which has been laggard its BI through the use of Excel and other Office applications. Moreover, it mentions the company's insufficient number of man-hours to promote the project into BI for end users.

The article reports that Web 2.0 business intelligence (BI) application can change what information technology (IT) does. Composite Software Inc. vice president Bob Eve said that these kinds of technologies that provide capacities in users has placed IT in the infrastructure business. Eve also suggests that IT needs to provide techniques and tools so end users can get to data and do what they need to do with it without programming. Analyst Dan Vessel likewise presents his comment on IT that should be focusing on creating better data governance and detailing a catalog of BI assets from which end users can pull data.

The article focuses on the risk brought by new handheld devices on the existence of the laptop computers in the U.S. market. Most of the mobile workers in the information technology (IT) business are keep on asking questions regarding the availability of the laptops as the handheld devices become full-fledged computers. However, Apple Inc. has launched its iPhone 3G, which helped the reinvigoration of the laptops over these devices. The analysts also believe that the end users will possibly switch to sublaptops.

The article provides information on the study regarding the use of information technology in the U.S. The study has discovered that respondents engaged in more than 43 hours of daily activities. Moreover, the respondents say that in a regular day, they spent four hours watching television, three hours listening to music, five hours electronic-mailing (e-mailing), and others. The author implies that the biggest block of time for most people are still devoted to sleeping, and whether it accounts for eight hours or six or nine, many think that this sum of time is wasted.

The article reports on the efforts of information technology (IT) managers in the U.S. to prove business intelligence (BI) technology to end users and executives. Despite the democratization of BI, IT managers are having problems in convincing users and executives about its benefits, such as stronger return on investment. The key topics highlighted at the BI Perspectives conference of "Computerworld," are provided, such as the factors faced by the IT participants in their own organizations. One attendee, Calvin Johnson of the District of Columbia's Court Services and Offender Supervision Agency revealed how he promoted the technology.