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Sustainability has become a prominent goal in tourism and hospitality. While green practices can benefit the environment and society, they can also lead to customer dissatisfaction. Therefore, the current study aims to identify different hotel green practices and examine their impact on customer satisfaction and dissatisfaction. This study uses a mixed method of business analytics and regression analysis on a dataset of 813,791 online reviews of 450 hotels in New York City derived from TripAdvisor.com. The research findings guide hotel operators to build strategies for green practices while reducing customers' discomfort and improving the overall customer experience. [ABSTRACT FROM AUTHOR]

This study aims to explore the performance of suppliers in the tourism and traveling sector. Therefore, we designed a case study in a cruise hotel and developed a team of experts to evaluate the existing suppliers. To rate suppliers, a grey multi-criteria decision-making (G-MCDM) platform is built to encounter the best-performing suppliers. CRITIC (CRiteria Importance Through Inter-criteria Correlation) and CoCoSo (combined compromise solution) methods are used. The results demonstrate that Food suppliers and Interior design maintenance services are selected as the best-performing actors in supply chain while suppliers for chemical cleaning materials are is rated as the worst. [ABSTRACT FROM AUTHOR]

This article explores the potential benefits of using existing information and communication technologies (ICT) in the hospitality industry to improve hotel operations. The study focuses on the use of Internet Protocol Private Branch eXchange (IP/PBX) technology in selected hotels in Spain and Portugal. The researchers conducted interviews and surveys with managers and staff members to assess the impact of ICT knowledge and use on staff processes, productivity, and satisfaction. The results indicate that a deeper understanding and utilization of ICT resources can lead to improved performance and job satisfaction in the hospitality industry. [Extracted from the article]

This descriptive or Husserlian phenomenological study explored the lived experiences of the human resource management managers and supervisors among the selected hotels in Mandaue and Cebu cities. It also presented the meaning or the essence of the said lived experiences. These became the feeders for proposals for improvement. Using purposive sampling, ten (10) key informants who are managers in different hotels were selected as the source of information. The findings indicated that the human resources management components in planning, recruitment, maintenance development, and research were practiced with the guidance of HRM objectives. Moreover, some factors facilitated improving HR practices focused on managing human energy and capabilities to improve productivity. Further, there are challenges encountered by the organization that need to be addressed, for if unabated, it will have negative consequences. All the preceding became the basis for the crafting of recommendations for improvement. It was reflected that while the data generally lean toward the positive side, there is still room for further improvement. These opportunities for improvement are the take-off points for management to craft programs to further the practice of human resources management [ABSTRACT FROM AUTHOR]

Access-based consumption has received close attention from academics and industry practitioners in recent years. However, the nature of this type of consumption and the corresponding concept of psychological ownership are yet to be fully understood in hospitality services. This study referred to self-determination theory and psychological ownership theory to examine antecedents and outcomes of psychological ownership in the accommodation context. Two studies were conducted: Study 1 empirically assessed theoretical relationships among the constructs with an Airbnb customer sample, and Study 2 evaluated the proposed model with a hotel sample. Findings highlighted identity and existential authenticity as consistent antecedents of psychological ownership while intimacy and communal identity were not. Multi-group analysis indicated that the two samples' path coefficients did not significantly differ, providing empirical evidence that supports the proposition that Airbnb and hotels both fall into the category of access-based consumption. The findings provide important insight into similarities and differences between new and traditional access-based consumption. [ABSTRACT FROM AUTHOR]

This study investigates the relationships among hotel employees' resilience, job satisfaction, and work engagement. It also explores the mediating role of job satisfaction and the moderating role of hotel employees' work experience. The hypotheses are examined using data collected from 454 employees working in 4- and 5-star hotels in major cities in Thailand, including Bangkok, Pattaya, and Phuket. Findings highlight the significant effect of resilience on the job satisfaction and work engagement of employees. Job satisfaction is confirmed as a mediator, while work experience is a moderator that increases the influence of resilience on the job satisfaction of senior hotel employees. The discussions and implications of the research findings are presented. [ABSTRACT FROM AUTHOR]

Drawing on Conservation of Resources theory and the Job Demand–Resources model, this study investigates the emotional exhaustion of frontline supervisors—a critical labor force issue in the hospitality sector. The research empirically examines the network of relationships among leaders' coaching behaviors, work engagement, taking charge behaviors, and their effects on mitigating emotional exhaustion. The proposed hypotheses are tested using partial-least squares structural equation modeling to analyze data from 133 frontline supervisors from Malaysia's hotel sector. Frontline supervisors' perceptions of leaders' coaching behaviors do not directly offset their emotional exhaustion. However, being coached plays a key role in supporting frontline supervisors' work engagement and taking charge behaviors, consequently reducing their emotional exhaustion. This presents new insights for hospitality organizations to build human capital and support the capabilities and performance of their frontline supervisors, with ripple effects for organizational culture, employee performance and retention, service quality, and hotel performance. [ABSTRACT FROM AUTHOR]

The research aims to unearth the influence of major factors of Indoor(Green Spaces and Green Ambient Atmospherics) and Outdoor Green Atmospherics on employee well-being in Indian 5-star hotels. Responses were obtained from 328 employees in the Indian tourism sector using a non-probabilistic purposive sampling method. A partial least-square structural equation modeling (PLS-SEM) was applied for the analysis. The findings revealed that green indoor and outdoor atmospherics have a significant positive contribution toward the well-being and enhanced work environment among the workforce with work stress being a significantly negative mediator. The findings contribute to the existing studies as it empirically verify the hypothesized relationships. [ABSTRACT FROM AUTHOR]

The current study aims to identify the direct influence of gamification features performed by hotels& travel agencies on customer/traveler repurchase intention and intrinsic motivations. Indirect connections are also observed by highlighting the mediating role of customer engagement. A quantified survey was employed to gather data from a sample of pertinent hotel guests (n = 330) and tourists/travelers of travel agencies (n = 311), with a total of 641 valid responses. Structural equation modeling (PLS-SEM) was used for data examination. The study findings have revealed that adopting gamification has positively affected repurchase intention, customer engagement, and intrinsic motivations. In addition, customer engagement has partially mediated the relationship between gamification; repurchase intention, and intrinsic motivations. Moreover, intrinsic motivations acted as a consequence of repurchase intention. The findings led to various theoretical and managerial implications for scholars, policymakers, trip planners, hoteliers, and travel marketers. [ABSTRACT FROM AUTHOR]

This paper investigates the influence of the hotel industry workplace environment and the moderating effect of Millennial culture on graduates' career commitment. The study population was among the hospitality graduates working at five-star hotels in Indonesia. The graduate's responses were tapped using a quantitative approach. The proposed model is analyzed through the Partial-least Square-Structural Equation Modeling (PLS-SEM) assessment. The study findings revealed that the Millennial hospitality graduates' commitment to a career in the hotel industry is strongly related to the working hours, working environment, and salary. However, career advancement opportunities are insignificant predictors of career commitment. Interestingly, the Millennial culture is manifestly found as an insignificant moderating factor in explaining the relationship between Millennial graduates' perception of the hotel industry workplace environment and their career commitment. These findings advance the understanding of how modern graduates' perception of the hotel industry's hallmark workplace environment can influence their career commitment. [ABSTRACT FROM AUTHOR]

The purpose of this study is to determine the effect of toxic leadership perception, leader-member exchange, job stress and emotional exhaustion to predict organizational citizenship behavior of hotel employees. The study is conducted with 623 participants from four and five-star hotel firms in Alanya which is among the top destinations in Turkey. Decision tree analysis is applied to determine the variables that decisive predicting organizational citizenship behavior of the employees. The external validity of the results obtained with the decision tree model is tested with artificial neural networks. The analysis showed that the most significant variable to predict employee organizational citizenship behaviors is leader-member exchange. Findings are discussed in terms of theoretical and practical implications for hospitality literature and sector practitioners. [ABSTRACT FROM AUTHOR]

This study intends to examine the influence of hotel frontline employees' job crafting on their work role performance via the mediating role of work engagement. This study also puts forward the role of leader-member exchange (LMX) as a moderator between job crafting and work engagement. A survey was conducted among 310 hotel frontline employees and their 42 managers/supervisors working in the hotels of Uttar Pradesh, India. The study findings demonstrated a positive and significant nexus between job crafting and work role performance of hotel frontline employees via work engagement. The results also revealed that LMX, as a moderator, strengthens the job crafting-work engagement relationship. [ABSTRACT FROM AUTHOR]

The tourism industry is fragile as it is prone to numerous risks such as the outbreak of deadly viruses, and natural and human-made disasters. These risks have a significant impact on tourists' decisions when choosing a destination and while in a destination. This paper investigates the risks perceived by Australian tourists and how these risks affect their intention to revisit the Pacific Island Country of Fiji. Through a quantitative survey with 301 tourists, augmented by qualitative interviews conducted among management of hotels, as well as the DMO, the results show that tourists continue to perceive Fiji as a relatively safe destination however there are increased in the perceptions of risk concerning disease risk and financial risk. [ABSTRACT FROM AUTHOR]

This article explores the corporate social responsibility (CSR) responses of hotels in Greece to the COVID-19 pandemic. The study conducted interviews with hotel managers and found that there were two main trends in terms of CSR during the pandemic. Some hotels froze CSR implementation due to financial strains, while others used CSR to support vital stakeholders such as employees, customers, and communities. The findings also revealed that managers had both short-term crisis responses and longer-term visions for CSR. The article provides a typology of pandemic-related CSR strategies based on time orientation and internal/external focus. Overall, the study highlights the importance of understanding how CSR activities are perceived by hotel stakeholders and raises questions about managers' understanding and engagement with CSR. [Extracted from the article]

The hotel industry faced difficulties in attracting and retaining employees due to poor compensation. To develop an attractive compensation plan, this study investigates the elements of compensation plans for non-managerial employees in luxury hotels in Malaysia. Data were collected using qualitative semi-structured interviews supplemented by a short survey. The findings indicate that compensation plans differ based on their compensation structure, hotel location, and whether there is a collective agreement between the employer and employee's union. COVID-19 pandemic posed greater challenge to unionized hotels. The trade-offs between elements of compensation plan are discussed, a model of compensation plan for the hotel industry is developed, and recommendations for design of a compensation plan are provided. [ABSTRACT FROM AUTHOR]

The research explores the convergence of two pivotal trends in architecture: environmental and technological trends. The eco-trend focuses on the environmental impact of architectural practices, while the tech-trend emphasizes leveraging technology to enhance a building's performance. The thesis posits that integrating these trends holds the potential to create more sustainable structures, characterized by reduced environmental impacts and enhanced resource efficiency. The study reviews environmental systems that achieve sustainability and focuses on one system that is applied to hotel buildings. The study also analyzes different forms of intelligence within environmentally friendly architecture, including smart materials, response to environmental changes, smart systems for automated building management, and smart interfaces that facilitate interaction. User intuitive. The study proposes a range of key applications for environmental technology within hotel buildings, including energy-efficient lighting and heating systems, water-conserving fixtures, and innovative waste management systems. The results obtained from the study reveal that the fusion of environmental and technological considerations significantly increases the development of sustainable hotel facilities. These facilities not only enhance environmental responsibility, but also enhance operational efficiency, which contributes to increasing diversified sources of national income. [ABSTRACT FROM AUTHOR]

The study evaluated how the engagement and psychological empowerment of front-line employees' in 1- and 2- star limited- service hotels influences the effect of their job satisfaction on their organizational citizenship behavior. Quantitative data was collected from 302 respondents in twenty-five 1- and 2- star hotels in Ghana. Based on the analysis, it was found that employees satisfied with their jobs manifested extra role behaviors, moderated by the level of organizational engagement and psychological empowerment received. It was concluded that enhanced job satisfaction, enabled by effective employee engagement and psychological empowerment practices, is a good predictor of organizational citizenship behavior required of front-line employees in 1- and 2- star hotels. [ABSTRACT FROM AUTHOR]

This paper investigates servant leadership as a predictor of psychological empowerment in hospitality employees. The hypotheses suggest that employees' openness to experience predicts psychological empowerment and acts as a moderator of the relationship between servant leadership and empowerment. Using survey data from 154 hospitality service employees in 5-star hotels in Europe the study applies a hierarchical moderated multiple regression approach to test the main and interaction effects. The findings support the hypotheses of the study, demonstrating positive main effects of both servant leadership and openness on psychological empowerment as well as a significant interaction effect. [ABSTRACT FROM AUTHOR]

This study aims to address the role of content type in social media posts and the influence of management response congruence on improving user engagement, booking intention and hotel brand image. An online between-subjects factorial experimental design with 559 subjects from a consumer panel was performed to test the proposed model. The empirical evidence suggests that congruency should be considered a key moderating variable when assessing the impact of content and messages on social media since it might significantly change how content affects online users' decision-making process. If hotel management is thus unable to properly manage its responses to users' comments in a congruent way, posts related to the ambience dimension become more important. Furthermore, congruence between a published post and the subsequent management response to user comments effectively leads to higher engagement, functional brand image, hedonic brand image and booking intention than incongruent or no management response.本研究旨在探讨社交媒体帖子内容类型的作用,以及管理层回应一致性对提高用户参与度、预订意向和酒店品牌形象的影响。研究采用在线主体间因子实验设计,从消费者小组中挑选了 559 名受试者,对所提出的模型进行了检验。实证结果表明,在评估社交媒体上内容和信息的影响时,一致性应被视为一个关键的调节变量,因为它可能会显著改变内容对在线用户决策过程的影响。如果酒店管理层无法以一致的方式妥善管理其对用户评论的回应,那么与氛围维度相关的帖子就会变得更加重要。此外,与不一致或无管理回应相比,发布的帖子与随后管理层对用户评论的回应之间的一致性能有效提高参与度、功能性品牌形象、享乐性品牌形象和预订意向。 [ABSTRACT FROM AUTHOR]

Environmental issues have emerged to be a significant challenge for the organizations in twenty-first century and they are striving hard to reduce their environmental footprint. Considering the emerging environmental issues, the study investigates the role of green human resource management (GHRM) toward the environmental performance of hotels. Additionally, the study also focuses on the mediating effect of employees' green self-efficacy and employee green behavior. The target population consisted of green and non-green hotel employees. Data was collected using a survey questionnaire from 600 employees (300 from green hotels and 300 from non-green hotels) and analyzed through SMART PLS. The findings show that green human resource practices lead to a higher hotel environmental performance. Additionally, motivated employees are highly efficacious then they get engaged in performing the green behavior, leading to enhanced hotel environmental performance. Based on the comparative analysis, this study proposes that HR of the hospitality sector should extensively focus on GHRM practices. The study offers the valuable insights regarding how the HR can boost the self-efficacy of the employees regarding their contribution toward environmental performance improvement. [ABSTRACT FROM AUTHOR]

This paper explores the relationships between underwater hotel attachment, experiential service outcomes, experiential relationship investment and intention to stay. To test the model, empirical data was collected from 515 tourists at one underwater hotel in Dubai in the United Arab Emirates. The analysis results contribute to the services marketing theory by providing additional insights into the dimensions of underwater hotel attachment, the dimensions of experiential service outcomes, experiential relationship investment and intention to stay. The results of this study will also assist underwater hotel management in developing and implementing market-oriented service strategies to increase the dimensions of underwater hotel attachment, the dimensions of experiential service outcomes and experiential relationship investment and create intentions to stay. The theoretical and managerial implications of these results are discussed. [ABSTRACT FROM AUTHOR]

Purpose: This study explores and analyzes the intricacies of talent management and employee development practices within the hospitality industry. By delving into various training methodologies and assessing their impact, the study seeks to unveil the strengths, challenges, and opportunities each presents. Design/methodology/approach: We did a qualitative research design, utilizing an inductive and exploratory approach. Given the nuanced and dynamic nature of talent management in the hospitality industry, this methodology allowed for a comprehensive and in-depth exploration of practices, impacts, and underlying dynamics. Findings: The diversity in talent management within the hospitality industry is highlighted. Outsourced courses and peer-to-peer learning were common, each presenting unique advantages and challenges. Coaching was valued but faced scheduling and cost issues. Notably, exclusion from talent pools resulted in employee frustration, mistrust, and increased turnover intentions, underscoring the need for inclusive and adaptive talent management strategies. Practical Implications: The findings offer actionable insights for enhancing talent management strategies, improving training modalities, and addressing the impacts of talent pool exclusions to boost employee satisfaction and retention in the hospitality industry. Originality/value: This investigation is distinguished by its detailed examination of talent management in the hospitality sector. It offers unique insights into training modalities and the impacts of talent pool exclusions, thereby providing valuable data for enhancing organizational and academic approaches to employee development. [ABSTRACT FROM AUTHOR]

This study investigates how the customer environmental attitude-behavior gap affects a hotel's total carbon emissions and profits. Results indicate that this gap does not affect the emissions and profits in the peak season but does so in the off-season. It leads to hotel underpricing, thus resulting in occupancy increase, but emission increase and profit decrease. The negative impacts intensify if more customers promising support for emission reduction have the attitude-behavior gap. However, if more customers holding negative environmental attitudes change attitudes but still have this gap, the impacts of the gap on the emissions and profits vary with market situations. [ABSTRACT FROM AUTHOR]

This article assesses the risk perceived by hotel guests under Covid-19 by exploring clients' perceptions in seven critical dimensions for customers' safety perception: financial risk, front-desk digitalization, entertainment, front-desk service, hygiene and sanitation, hotel characteristics and space management, and food and beverage service. To evaluate clients' perceptions and expectations a questionnaire was made available to collect data worldwide, resulting in a sample of 1005 responses. The findings show that the frequency of stay influences guests' perceptions and preferences. The need to provide hygiene care evidence and have the hotel certified for COVID-19 emerged as key factors for restoring trust. This study provides a meaningful contribution by proposing a framework for assessing clients' perceptions regarding the safety of hotel services. [ABSTRACT FROM AUTHOR]

There is an increasing awareness of the association between tourism activity and risks of emerging mosquito-borne diseases (MBDs) worldwide. In previous studies we showed that hotels in Zanzibar may play an important role in maintaining residual foci of mosquito vectors populations of public health concern. These findings indicated larval sources removal (LSR) interventions may have a significant negative impact on vector communities. However, a thorough analysis of the response vector species to potential LSM strategies must be evaluated prior to implementation of a large-scale area-wide control campaign. Here we propose a protocol for evaluation of the impact of LSR against mosquito vectors at hotel settings in Zanzibar. This protocol is set to determine the efficacy of LSR in a randomized control partial cross-over experimental design with four hotel compounds representing the unit of randomization for allocation of interventions. However, the protocol can be applied to evaluate the impact of LRS in more than four sites. Proposed interventions are active removal of disposed containers, and installation of water dispenser to replace single use discarded plastic water bottles, which were identified as the most important source of mosquitoes studied hotels. The ideal time for allocating intervention to the intervention arms the dry season, when the mosquito abundance is predictably lower. The possible impact of interventions on mosquito occurrence and abundance risks is then evaluated throughout subsequent rainy and dry seasons. If an appreciable reduction in mosquito abundance and occurrence risks is observed during the trial period, intervention could be extended to the control arm to determine whether any potential reduction of mosquito density is reproducible. A rigorous evaluation of the proposed LRS interventions will inspire large scale trials and provide support for evidence-based mosquito management at hotel facilities in Zanzibar and similar settings. [ABSTRACT FROM AUTHOR]

In modern large hotels, due to a large number of rooms and complex layouts, it is difficult for customers to find rooms, which increases a lot of workloads for hotel attendants to guide. In this paper, a hotel intelligent guidance system based on face recognition is designed. After entering the customer's facial photos, the room guidance and customer management are carried out through face recognition. With this, hotels can move toward card-free management, green environmental protection, and save on resources. With these improvements, hotel management will be card-free and green. Each monitoring device of the system adopts dual STM32 core architecture, in which STM32H7 is responsible for face recognition, while STM32L4 is the main control chip, which is responsible for data exchange, guest room guidance and other work. The monitoring master not only guides, but also uploads customer check-in information to the cloud platform to facilitate the management of the hotel. The system adopts contactless information collection and guidance, which improves the intelligence and humanization of the hotel, and has a good application prospect. [ABSTRACT FROM AUTHOR]

This study investigates whether hotels' environmental and organizational performance is improved through green entrepreneurship, innovation, and managerial environmental concern. Through an online survey questionnaire, 271 responses were collected from hotel employees. The collected data were analyzed using PLS-SEM. The results suggest that green entrepreneurship orientation (GEO) has a direct and significant impact on environmental performance (EP) and organizational performance (OP). In addition, green innovation (GI) mediated the relationship between GEO, EP, and OP. Furthermore, when green innovation is used, managerial environmental concern (MEC) leads to higher environmental performance. However, its impact on GI and OP relationship was not significant. The present study offers important implications for hotels and service industries as it demonstrates the significance and role of green entrepreneurship, green innovation, and managerial environmental concern in improving performance in the hotel industry. 这项研究探讨了酒店的环境和组织绩效是否通过绿色创业、创新和管理层的环境关注得到了改善。通过在线调查问卷，收集了271份来自酒店员工的回答。收集到的数据使用PLS-SEM进行分析。结果表明，绿色创业导向（GEO）对环境绩效（EP）和组织绩效（OP）有直接和显著的影响。此外，绿色创新（GI）在GEO、EP和OP之间起到了中介作用。此外，当使用绿色创新时，管理层的环境关注（MEC）会提高环境绩效。然而，它对GI和OP关系的影响并不显著。本研究为酒店和服务行业提供了重要的启示，因为它展示了绿色创业、绿色创新和管理层的环境关注在提高酒店行业绩效中的重要性和作用。 [ABSTRACT FROM AUTHOR]

Companies should apply brand alliance strategies to provide various benefits in terms of both costs and marketing. Within the scope of applications, the dual-brand strategy in the tourism sector draws attention in the related field as it offers cost and operational efficiency and appears as a new developing strategy. Although the dualbrand hotel strategy is gaining popularity among global hotel companies, studies and research on this field in the academic world are lacking. It is aimed to establish the theoretical framework of the dual-branded hotel concept, especially since it is not adequately addressed in the national literature, and to make a theoretical evaluation in order to guide further studies. In the study, the qualitative research method has been taken as a basis, and a source and document review has been carried out on the subject. In line with the purpose of the study, the development process of the concept, its advantages and disadvantages in practice, sectoral examples and definitions have been presented and suggestions that may be useful for future studies have been made. [ABSTRACT FROM AUTHOR]

This study examined employees' Guanxi orientation as a quasi-dispositional predictor and organizational Guanxi practice as a contextual predictor of employees' engagement in personal Guanxi behavior directed at the supervisor, which in turn predicted three work-related outcomes: job satisfaction, job stress, and turnover intention. Using data collected from 226 hotel employees, the conceptualized structural model was tested. Results of this study showed that employees' Guanxi orientation and organizational Guanxi behavior both positively predicted employees' engagement in personal Guanxi behavior toward the supervisor; employee personal Guanxi behavior toward the supervisor was positively related to job satisfaction whereas organizational Guanxi behavior was negatively related to job satisfaction and positively related to stress; lastly, personal Guanxi was positively related to employee turnover intention. Theoretical and practical implications were discussed. [ABSTRACT FROM AUTHOR]

This study examined how service quality by institutes of hospitality management (IHM) in India affected hotel recruiters' behavioral intentions of returning to campus for sustained recruitment activities. It further examined the underlying mechanisms of service value perceived by hotel recruiters, affected by the sacrifice made by hotel recruiters, as well as the satisfaction of hotel recruiters with IHM service quality and their behavioral intentions. A sample of 132 hotel recruiters from four international and domestic hotel organizations in India participated in a survey. Outcomes of structural equation modeling revealed that service quality, service value, and satisfaction were all predictors of behavioral intentions of the hotel recruiters. Sacrifice of hotel recruiters positively influenced their service value; service value perceived by hotel recruiters and their satisfaction were positively impacted by service quality; satisfaction and service value were the significant underlying mechanisms between service quality and behavioral intentions; and the relationship between service value and satisfaction was insignificant. These findings emphasize that IHMs improve performance by developing effective administrative policies and procedures that enhance the hiring intentions of hotel recruiters and in turn can elevate the reputation of the institutions with closely aligned academia-industry collaborations to achieve the sustainable development goals related to quality education. [ABSTRACT FROM AUTHOR]

Recently the hotel industry has been facing immense pressure from several stakeholders, including the government, society, and consumers, to reduce the adverse impact of their activities on the environment. To respond to this pressure, hotels have started implementing various strategies to mitigate their detrimental environmental impact, and one of the strategies is to boost consumers' green behavior. However, there is limited knowledge about the decision-making process behind consumers' green behavior in hotels. Hence, this study aims to provide new insights and fill this critical research gap by exploring why and how hotels' perceived Corporate Social Responsibility (CSR) initiatives influence consumers' green behavior. To achieve this objective, the study investigates the mediating role of consumer engagement and positive emotions and the moderating role of altruistic values on the relationship between CSR and consumer engagement and positive emotions. Data is collected through a structured survey of hotel consumers in Pakistan. The results show that consumers' positive emotions and engagement mediate the effect of hotels' perceived CSR initiatives on consumers' green behavior. Moreover, the study confirms that altruistic values moderate the relationship between CSR, positive emotions, and consumer engagement. Theoretical and managerial implications are also discussed at the end of the paper. [ABSTRACT FROM AUTHOR]

Hotels across the globe are trying to adopt green technologies for reducing the negative impact of the hospitality segment on the environment. However, the implementation of green technologies in hotels can be affected by the perspectives of managers. There is a need to assess the views of managers regarding the enablers, barriers and skill-sets that affect the adoption of green technologies in hotels. Existing studies fail to draw a proper link between the factors that affect green technology use in hotels and the website content of green hotels. Semi-structured interviews of fifteen managers and topic-modeling of the website content of forty-one Indian green hotels reveal that there is a gap in communications and awareness. The qualitative study using a grounded theory and phenomenology approach has found motivators like, cost reduction, value-for-nature, and barriers like, misperception of customers, high cost. The study highlighted the importance of green skills as a moderator. 全球的酒店都在尝试采用绿色技术来减少酒店业对环境的负面影响. 然而，酒店绿色技术的实施可能会受到管理者观点的影响. 有必要评估管理人员对影响酒店采用绿色技术的推动因素、障碍和技能的看法. 现有研究未能在影响酒店绿色技术使用的因素与绿色酒店网站内容之间建立适当的联系. 对 15 名经理的半结构化访谈和对 41 家印度绿色酒店网站内容的主题建模表明，在沟通和意识方面存在差距. 使用扎根理论和现象学方法的定性研究发现了诸如降低成本、保护自然价值等激励因素，以及诸如对客户的误解、高成本等障碍. 该研究强调了绿色技能作为主持人的重要性. [ABSTRACT FROM AUTHOR]

This study aimed to conceptualize ethical leadership (EL) in a hospitality context, grounded in Eastern philosophical foundation. Four studies consisting of both qualitative and quantitative were conducted, involving 732 hotel employees from 11 hotels. Study one used literature review, in-depth interviews, and focus group discussion to conceptualize ethical leadership as a four-dimensional construct, including moral person, employee care, moral management, and social responsibility. Three empirical studies were employed (study 2–4) to examine the psychometric properties of the proposed scale, including content, convergent, discriminant, concurrent and nomological validity. A nomological framework was examined, in which ethical leadership was proposed to influence employee voice behavior via employee psychological safety and leader-member exchange. This study enriches ethical leadership literature and provides a reliable and valid measuring tool for hospitality scholars interested in studying leadership in Eastern cultures. It also provides insights for hotel managers to develop and enhance ethical leadership skills. [ABSTRACT FROM AUTHOR]

Medical conference organizers as well as specialty organizations should give preference to the quality of speakers and prepare interesting informative scientific programme which should attract the participants rather than going or quantity and gathering an uninterested crowed. Any company sponsoring a music programme at such a conference should be immediately penalized by straight away 20-30% reduction in its drug prices and no further registration allowed for the next five years as it shows that they already earn enough profits. [Extracted from the article]

Modern human resource management involves a series of methods that ensure employee satisfaction, intending to achieve organizational goals. The perception of hotel staff as a factor of market success implies the creation of a working environment within which the performance of employees would be adequately used for these purposes. Consequently, the need for extensive research of leaders who will be able to respond to all business and social challenges arises as a basic prerequisite for achieving enviable business results. This paper aims to examine the impact of servant leadership on positive and negative outcomes in the field of hotel business. For the purposes of the survey, 412 hotel workers, employed in various hierarchical positions, were surveyed. The results of the research indicate a positive correlation between servant leadership and job satisfaction and work engagement, that is, a negative correlation between this leadership style and turnover intention and burnout. Furthermore, regression analysis confirmed the direct impact of servant leadership on job satisfaction and work engagement, as well as turnover intention. This study fills theoretical gaps in the aspect of choosing purposeful leadership styles in the sphere of hotel business in Serbia. [ABSTRACT FROM AUTHOR]

The purpose of this research is to analyze the importance of supervisor support in motivating the work of operational employees and its implications for employee performance and retention in 5-star hotels in Bali. The problem in this research is how important supervisor support is in improving employee performance and retention and what the implications are. The population of this study was all permanent employees of 5-star hotels in Bali. A sampling of 5-star hotels used sampling areas, namely in Badung and Gianyar Regencies. The number of research respondents was 125 people, determined by purposive sampling. Data collection techniques through observation, interviews, and research questionnaires. Quantitative descriptive analysis is used to see the current condition of supervisors based on supervisor support, work motivation, performance, and employee retention so that it is known the importance of supervisor support in improving the performance and retention of 5-star hotel employees in Bali in the future. The results showed that supervisors' support increased employee performance and retention with an average value in the interval 4.21-5.00. This means that supervisors support employee motivation, which affects high employee performance and retention. [ABSTRACT FROM AUTHOR]

Hotel managers seek continual enhancement of their organizational performance by adopting innovative strategies and tools. Armed with the knowledge that information technology (IT) has revolutionized the hotel industry, this study investigates the impact of IT adoption on hotel performance (HP) in Morocco, a developing country. The proposed research model includes two constructs, namely, employee performance and financial performance. A quantitative approach is used, and the sample includes 100 general managers from three-, four-, and five-star hotels. The hypotheses were tested using a partial least squares (PLS) method, and the findings indicate that the major impact of IT adoption on HP can be seen in employee performance rather than in financial performance. The results also reveal a significant relationship between employee performance and financial performance in hotels, and the implications of these findings for researchers and hoteliers are discussed. [ABSTRACT FROM AUTHOR]

Our paper develops and tests a research model that proposes that job satisfaction (JSAT), career satisfaction (CSAT) and work engagement (WENG) mediate the effect of psychological contract breach (PCB) on affective organizational commitment (AOC). Data were collected from small-sized hotel employees who occupy frontline positions in three waves in four cities in Ghana. The hypothesized linkages were assessed via structural equation modelling. The empirical data confirmed all the hypothesized relationships. Specifically, PCB had a negative impact on AOC. Additionally, JSAT, CSAT and WENG mediated the effect of PCB on AOC. Discussion of implications of the findings are included in the paper. [ABSTRACT FROM AUTHOR]

Several studies have reported scaling relationships for energy consumption with respect to city size and other indicators. However, such scaling relationships have rarely been reported at the suburban level. This study explored the scaling relationships between energy use (EU) and building size (gross floor area [GFA]) at the building level in 16 urban regions in the United States from 2011 to 2019. We found that the scaling exponents of most of the examined regions changed from either super‐linear or sub‐linear to linear (β = 1) over the years. The scaling exponents of some cities (e.g., New York City) fluctuated around 1. These scaling exponents are negatively correlated with regional climate. This study reports that the scaling relationships between energy consumption and GFA at the building level in heterogeneous cities are evolving toward linear scaling. This study also found that different building types and building energy structures significantly impact building energy consumption. Hotels in New York City had the highest scaling exponent (β = 1.02), and strong correlations were observed between the scaling exponents and the share of electricity in building EU. These insights reveal the common nature of the relationships between building EU and GFA and the intersections between scaling exponents and building attributes. Our study highlights the importance of energy efficiency management in hotels and electricity‐dominated buildings. [ABSTRACT FROM AUTHOR]

The outbreak of COVID-19 has dramatically exposed the vulnerability of the hotel industry, and has inevitably reshaped the production of knowledge about hotel management during the pandemic. Yet, thus far little research has examined how the pandemic has impacted the production of knowledge on hotel management. The present article reports on a bibliometric analysis that reviewed 580 hotel studies published during the evolving course of the pandemic. Four broad areas of research themes were identified, including “COVID-19 anxiety and impacts,” “customers” satisfaction and trust,” “sustainable practices” and “turnover intention and job insecurity of hotel employees.” The findings thus provide an overview of the frontier of research areas of hotel management disrupted by the pandemic. The research further documents the drift in the research focus that took place as the pandemic went through its successive phases. [ABSTRACT FROM AUTHOR]

Hotel housekeeping is associated with poor working conditions, including a prevalence of stress. In-depth interviews were conducted with hotel housekeepers to determine the impacts of their working conditions on stress and on their life before, during, and after the Covid-19 pandemic as well as to identify possible solutions. The results indicate that the interviewees all suffer from stress, the main sources of which are the workload and their treatment by their superiors. The pandemic has increased that stress by worsening their working conditions, deeply affecting their health and well-being, and exerting a considerable impact on their day- to-day life. [ABSTRACT FROM AUTHOR]

Hotel workers experience high levels of work demands that interfere with their leisure pursuits. This paper examined the effects of work-leisure conflict on job stress, life satisfaction, and turnover intention among hotel workers. A paper-and-pencil questionnaire was used to collect data from a convenience sample of 321 workers from 32 star-rated facilities in Accra. Based on PLS-SEM results, job stress increases turnover intentions among hotel employees. Within the job demands-resource (JD-R) model, work-leisure conflict triggers turnover intentions and increases job stress levels leading to a reduction in perceived life satisfaction of hotel workers. [ABSTRACT FROM AUTHOR]

The purpose of this study is to investigate the relationships between work-family conflict, job satisfaction and mentoring by examining the effect of gender and working environment. The findings from the sample of 250 hotel managers indicate that WFC is negatively related to job satisfaction and career mentoring for two genders, although is positively related to socioemotional mentoring for female managers. Furthermore, WFC is positively related to both time and schedule flexibility and work demands for female managers. This study can be an initial step in establishing the crucial role of mentoring and flexibility on work-family interference for two genders. [ABSTRACT FROM AUTHOR]

Researchers have implied that organizational success was contingent on the compatibility between employees and organizations in the past two decades, known as person-organization (PO) fit. This research study aimed to assess relationships between hotel organizational culture, employee personality types, and PO fit. Using a sample of 231 hourly and salaried employees from 14 upper upscale hotels, results revealed relationships between hotel organizational cultures and a particular personality type of hotel employees. The article offers practical and theoretical implications for assessing employee personality types and PO fit in light of the findings. [ABSTRACT FROM AUTHOR]

This article focuses on the restructurings that took place within the hospitality sector during the economic downturn caused by the pandemic. The aim of this article is to examine how STW (short-time work) schemes and redundancies affected the psychosocial work environment. The data material consists primarily of 36 interviews with employees and managers from three hotels in Sweden that implemented STW schemes, where some employees were also made redundant. The results show that during the rather long period of government restrictions, radical shifts in hotel occupancy rates, and implemented STW schemes, the work environment changed in terms of employees' perceptions of job (in)security; workload and work extension; time and financial structures; and workplace relations. Further, the results illustrate how hotel employees' perceptions of the psychosocial work environment shifted over the course of the pandemic. [ABSTRACT FROM AUTHOR]

In today's digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to drive employee behavior within an organization. Drawing on the leader-member exchange and social exchange theories, this study investigates the link between PXL with work engagement (ENG) and employee voice behavior (EVB) by means of perceived organizational support (POS). The current study also explores work environment (ENV) in the hotel setting as a moderator. Simple random sampling has been used to gather data from 493 employees working in five-star hotels in Sharm El-Sheikh. The partial least square (PLS)-structural equation modeling (SEM) analysis revealed that POS partially mediated the association of POS with ENG and EVB. Moreover, ENV helped strengthen the positive effects of POS on both ENG and EVB. The study concludes with beneficial contributions for researchers and practitioners in the context of hotel management. [ABSTRACT FROM AUTHOR]

The aim of this study is to identify the best practices in hotel green supply chain management strategy by analyzing the practices of hotels from several regions. To this end, a comprehensive framework was developed to plug the gap in the literature. This framework was examined by studying a convenient and purposive sample of 47 hotels. Only top rated 4- and 5-star hotels were targeted. Data were collected from the GRI database by retrieving annual sustainability reports over the period 2017–2019. The best practices reported by this study were related to internal green process design, green quality management and internal commitment, green procurement of water/energy, and green customers' relationship management. This is one of the rare studies that reports best practices at a global level by using a comprehensive framework developed for the purpose. [ABSTRACT FROM AUTHOR]